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I bought a luminous hearts mother of pearl charm on the website and had it sent to my Mother for her 60th birthday. She received the love me charm, mother of pearl.

Needless to say the one she received was 25 bucks cheaper and far less attractive. My mom lives in the Chicagoland area and I live in Los Angeles so I didn't realize this error for over a year. I spent over an hour trying to get a hold of customer service. When I finally did they told me there was nothing they could do cause it was out of warranty.

They offered 15 percent off on next purchase. Didn't even offer to refund the cost difference. Don't recommend ordering gifts from this place.

Customer service not helpful. Terrible company.

Product or Service Mentioned: Pandora Jewelry Luminous Hearts Charm.

Reason of review: Not as described.

Company wrote 0 private or public responses to the review from Dec 27, 2017.
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