I had contacted them 3 times and I was told that my return shipping label would be sent 2 of those times. On the third call, I was told the stature of limitations had expired and they would not here the fact that I had been told my return label shipping would be sent twice.
Not a very decent company or worthy of my dollar. I would say, Don't buy from them unless you're absolutely sure you want there grossly expensive and cheap products.
it was very frustrating and I am very disappointed that I lost the trust of my favorite international brand. I don't know who to trust and what to trust as the fault was on the collegues in the customer service department.
Reason of review: Poor customer service.
Preferred solution: Full refund.