Iv had my bracelet about two years and I was shocked to see the rose gold coming off after only a year of wearing it. I went to the Solihull branch to complain and were not willing to do anything as they said Id worn it in the shower!
£300 spent and they say that! I have a cheap rose gold bracelet, which iv worn in the shower and the colour has remained intact! After a lot of disagreeing and staff accusing me of wearing my bracelet too much or in water, eventually they exhanged part of the bracelet. However, a year later, after taking this advice, I am shocked to see that my bracelet is a horrible dingy silver and faded copper colour!
I am so so disappointed with the quality and could have purchased a gold one for this price..a bracelet that can only be worn for special occasions is my verdict and appalling quality.
I wish id had a silver one now with coloured stones as also cheaper! A keepsake bought by my partner and looks appalling now!
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Rude sales people, Quality.