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A silver chain I bought got discolored within 1 week only after wearing it 1 time. I went back to the store to exchange it for another and the sales guy said he could not do it.

At that point I left some items for cleaning and when I returned after 1 hour to pick it up, it was not ready and did not look cleaner than how I left it.

Also, when you have to make a return at that store they treat you like *** and pressure you into buying other items during that time.

My boyfriend hates Pandora because of their sales approach and customer service. No more gifts because of that experience.

It seems like they are more concerned with new customers.

You almost feel INTIMIDATED to shop there. What a NIGHTMARE!

Reason of review: Poor customer service.

Pandora Jewelry Pros: Store location.

Pandora Jewelry Cons: New items always out of stock, Rude sales people, Sales presurre.

Location: Jersey City, New Jersey

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Guest

pandora employees are punished for not being aggressive in terms of their sales, even though they don't make commission. they are encouraged by the corporation itself to turn everything, even returns, into 'sales', no matter what the cost. if you have an issue with this approach, take it up with the corporation, don't fault the employees

Guest

Pandora employees do not receive commission. Some employees may come off stronger than others with their sales approach but do not take it in offense because you would be complaining if they DIDNT pay attention to you.

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