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Each store is a franchise, therefore, they operate independently. If you purchase an item or receive a gift, you can ONLY RETURN THAT ITEM AT THE STORE IT WAS PURCHASED FROM. You also need the receipt and it needs to be done within 30 days of purchase. They will...
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Anonymous
Anonymous

This is strange that they wouldn’t let you return without a receipt- as long as you go to the same store they should have looked it up for you!! I’m sorry you had such a bad e...

Anonymous
Natalie

It is terrible customer service!! My boyfriend bought me 3 charms as a Christmas gift, but he bought them ahead of time in October. They are expensive and other expensive jewe...

#554642
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In my 4 years at a Pandora in the US- I have seen many things. The silver tarnishes very quickly- it’s very odd. Not everyone knows this, but you should store your jewelry in a ziplock baggy- that will prolong the tarnishing process. As most of you probably know, each...
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Anonymous
MsPoo2U

My bracelet looked like it had a gap and turned black. I took it to the Pandora store to have it cleaned. Less than a week later it turned black again. I took it back again. I...

VisibleHornShark
VisibleHornShark

Hello!Thank you for your detailed comments. Very helpful for me, a prospective customer. My wife was never into Pandora but she got excited with the shine. So this review is h...

2.9
#1251389
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Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
I have been a Pandora customer for quite a while. I have bought more than 200 items from their official stores everytime I travel abroad, and have spent a lot of money on them. However, not only ALL my Pandora murano beads have gone totally dull and scratched but also...
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justcruzn
justcruzn

If the gold is rubbing off your charm then it’s fake. I’m guessing an eBay purchase. The glass beads are exactly that. Glass! If the rib across a surface they can and will scr...

Anonymous
Kimberly

I'm so sorry to hear about your Pandora charms especially because you mentioned how careful are are with your belongings! They are so beautiful and so very expensive! You sh...

3.1
#1126816
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Pandora Jewelry - Horrible customer service
Pandora Jewelry - Horrible customer service
Pandora Jewelry - Horrible customer service
I orginally bought a bracelet for my maid of honor with two charms matching our music wedding theme. My husband saw how pleased i was with her gift and thought it would be sweet to get me the matching bracelet with a heart charm saying to my wife always. But...
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1.0
#1357889
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Featured

Pandora sold me a broken bracelet! I took it back and they lady pushed the pieces back together and said that always happens! I lost my bracelet the next day! I had this bracelet for less then a week with 4 charms this is horrible because it was so expensive! They...
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1.0
#1373661
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Pandora Jewelry - Ring Review
Pandora Jewelry - Ring Review
My tira pandora ring was on my finger when i notice my finger was turning green and very sore there for i pulled the ring of my finger when it snapped in 3 pieces. This ring was bought as a gift of a late family member which has really disappointed me that the ring has...
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Anonymous
Pandora. Sales. associate 17

That’s mean it is to tight for u . Sore and green is not because of the ring problem . Is your hand sizes .

1.2
#1041052
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I ordered my bracelet during the Labor Day sale this past weekend and I received my order today only a couple days later. The bracelet is way too small and all I am looking to do is an even exchange for size. I see on the receipt they don't do exchanges and you have to...
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2.2
I didn't like
  • Horrendous customer service
  • Robotic representatives
  • Unreliable business
#1349392
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I’ve been to different Pandoras in the lasr 10 years. I webt recently and although their was only one cluent in the dtore plus myself and three employees there.... It was hard to be served!! Had to ask for a catalogue that was dumped in front of us, then stand there...
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3.0
#1401191
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I didn't do much shopping on my vacation, I saw a Pandora store while heading to wait on my flight in Atlanta airport, purchase the new bracelet, when I went to my seat all excited noticed it was broken, take it back, got another, but it didn't last I broke on me while...
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2.4
I liked
  • Friendly service i got from the store
#1400517
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Contact Pandora Jewelry

Mailing Address:
Pandora Jewelry
9830 Rea Rd. Ste B
Charlotte, NC 28277
USA
Phone:
(410) 309-0200
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Pandora Jewelry Products and Services

My Pandora bracelet broke within 2 months of purchase. I took it back to the store I have purchased it. They have sent it in to be fixed and confirmed that it will be done under warranty. I have to phone them to get an update, and every time I phone, they inform me...
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#1394198
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