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Each store is a franchise, therefore, they operate independently. If you purchase an item or receive a gift, you can ONLY RETURN THAT ITEM AT THE STORE IT WAS PURCHASED FROM. You also need the receipt and it needs to be done within 30 days of purchase. They will...
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Anonymous
Anonymous

This is strange that they wouldn’t let you return without a receipt- as long as you go to the same store they should have looked it up for you!! I’m sorry you had such a bad e...

Anonymous
Natalie

It is terrible customer service!! My boyfriend bought me 3 charms as a Christmas gift, but he bought them ahead of time in October. They are expensive and other expensive jewe...

#554642
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In my 4 years at a Pandora in the US- I have seen many things. The silver tarnishes very quickly- it’s very odd. Not everyone knows this, but you should store your jewelry in a ziplock baggy- that will prolong the tarnishing process. As most of you probably know, each...
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Anonymous
MsPoo2U

My bracelet looked like it had a gap and turned black. I took it to the Pandora store to have it cleaned. Less than a week later it turned black again. I took it back again. I...

VisibleHornShark
VisibleHornShark

Hello!Thank you for your detailed comments. Very helpful for me, a prospective customer. My wife was never into Pandora but she got excited with the shine. So this review is h...

2.9
#1251389
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Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
Pandora Jewelry - PANDORA price x quality
I have been a Pandora customer for quite a while. I have bought more than 200 items from their official stores everytime I travel abroad, and have spent a lot of money on them. However, not only ALL my Pandora murano beads have gone totally dull and scratched but also...
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justcruzn
justcruzn

If the gold is rubbing off your charm then it’s fake. I’m guessing an eBay purchase. The glass beads are exactly that. Glass! If the rib across a surface they can and will scr...

Anonymous
Kimberly

I'm so sorry to hear about your Pandora charms especially because you mentioned how careful are are with your belongings! They are so beautiful and so very expensive! You sh...

3.1
#1126816
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I ordered my bracelet during the Labor Day sale this past weekend and I received my order today only a couple days later. The bracelet is way too small and all I am looking to do is an even exchange for size. I see on the receipt they don't do exchanges and you have to...
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2.2
I didn't like
  • Horrendous customer service
  • Unreliable business
  • Robotic representatives
#1349392
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Pandora Jewelry - Ring Review
Pandora Jewelry - Ring Review
My tira pandora ring was on my finger when i notice my finger was turning green and very sore there for i pulled the ring of my finger when it snapped in 3 pieces. This ring was bought as a gift of a late family member which has really disappointed me that the ring has...
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Anonymous
Pandora. Sales. associate 17

That’s mean it is to tight for u . Sore and green is not because of the ring problem . Is your hand sizes .

1.2
#1041052
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Pandora Jewelry - Diamond fell off bracelet

Pandora Jewelry - Diamond fell off bracelet
Diamond fell off bracelet. Happened on Sept 11 2018
#1354821
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Pandora Jewelry - Never again!

Pandora Jewelry - Never again!
I purchased a diamond pendant pandora necklace along with the matching earrings 6 months ago and both are completely discolored. Over $200 down the drain. I will never buy there again. And I will not recommend.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1347793
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I purchased a ring two + years ago within three months of this purchase the ring broke. It is now almost three years and no resolution. I immediately took the ring back the store manager at the time stated there were no more rings in stock and took all my information...
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1.4
I liked
  • I used to like the charms
I didn't like
  • Terrible customer service
  • Quality has dwindled
  • No follow through
#1316723
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So I ordered a $250 gift card for my daughter who's birthday was on Aug 22. Today is Sept 5th, no gift card and 3 calls to Pandora and 3 different excuses and answers I finally had enough. Customer service kept apologizing and would make it right but never did. They...
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Anonymous
AnnieMtz

I called ahead to make sure they had a piglet charm in store upon arrival I asked where the piglet charms are so we can view them. The manager rudely said I never called the s...

1.0
#1347796
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Contact Pandora Jewelry

Mailing Address:
Pandora Jewelry
9830 Rea Rd. Ste B
Charlotte, NC 28277
USA
Phone:
(410) 309-0200
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We went to the Ridge Hill store Sunday to purchase jewelry. The store had a sign reading "close Sunday doing inventory on the 4th of July weekend. We went the following day, Monday, July 9 to take advantage of the sale ending July 9th. if you spend over $100 - 125,...
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Anonymous
Anonymous

$65 retail value = $12 fair market value = $6 paid by store , $4 if purchased in volume. Certainly something from which you should have spared yourself the agony based upon th...

1.0
I didn't like
  • Store manager
#1299946
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