Each store is a franchise, therefore, they operate independently. If you purchase an item or receive a gift, you can ONLY RETURN THAT ITEM AT THE STORE IT WAS PURCHASED FROM. You also need the receipt and it needs to be done within 30 days of purchase. They will...Read more
In my 4 years at a Pandora in the US- I have seen many things. The silver tarnishes very quickly- it’s very odd. Not everyone knows this, but you should store your jewelry in a ziplock baggy- that will prolong the tarnishing process. As most of you probably know, each...Read more
I have been a Pandora customer for quite a while. I have bought more than 200 items from their official stores everytime I travel abroad, and have spent a lot of money on them. However, not only ALL my Pandora murano beads have gone totally dull and scratched but also...Read more
I ordered my bracelet during the Labor Day sale this past weekend and I received my order today only a couple days later. The bracelet is way too small and all I am looking to do is an even exchange for size. I see on the receipt they don't do exchanges and you have to...Read more
I didn't like
- Horrendous customer service
- Unreliable business
- Robotic representatives
My tira pandora ring was on my finger when i notice my finger was turning green and very sore there for i pulled the ring of my finger when it snapped in 3 pieces. This ring was bought as a gift of a late family member which has really disappointed me that the ring has...Read more
Pandora Jewelry - Diamond fell off bracelet
Diamond fell off bracelet. Happened on Sept 11 2018
Pandora Jewelry - Never again!
I purchased a diamond pendant pandora necklace along with the matching earrings 6 months ago and both are completely discolored. Over $200 down the drain. I will never buy there again. And I will not recommend.
I purchased a ring two + years ago within three months of this purchase the ring broke. It is now almost three years and no resolution. I immediately took the ring back the store manager at the time stated there were no more rings in stock and took all my information...Read more
So I ordered a $250 gift card for my daughter who's birthday was on Aug 22. Today is Sept 5th, no gift card and 3 calls to Pandora and 3 different excuses and answers I finally had enough. Customer service kept apologizing and would make it right but never did. They...Read more
We went to the Ridge Hill store Sunday to purchase jewelry. The store had a sign reading "close Sunday doing inventory on the 4th of July weekend. We went the following day, Monday, July 9 to take advantage of the sale ending July 9th. if you spend over $100 - 125,...Read more
I didn't like
- Store manager
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