Pandora Jewelry Reviews

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Last week I bought a pandora bracelet from Copenhagen. I received a receipt for my purchase and I was assured that the bracelet comes with "international warranty" . Yesterday the bracelet broke because of a fault at the chain. I wrote to Pandora Romania to solve the...
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ID
#1327585 Review #1327585 is a subjective opinion of poster.
Service
Pandora Jewelry Customer Care
Pros
  • Person in store was nice
Cons
  • International warranty buy from your country not internationally
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Most helpful review
Each store is a franchise, therefore, they operate independently. If you purchase an item or receive a gift, you can ONLY RETURN THAT ITEM AT THE STORE IT WAS PURCHASED FROM. You also need the receipt and it needs to be done within 30 days of purchase. They will...
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31 comments
#2023422

My wife received a slider necklace as a gift, it was way too small. When she tried to exchange the gift for a larger size she encountered the same problem as “pissed customer “.

Will never shop here again!!!! ANOTHER PISSED CUSTOMER!!!

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ID
#554642 Review #554642 is a subjective opinion of poster.
Location
Bridgeport, Connecticut

Dissatisfied customer

I was given a lovely little bracelet for Christmas, unfortunately the clasp was so tight I was unable to do it up, so unable to wear it. I took it back to the shop and was told they would try and loosen the clasp, the assistant took the bracelet, on her return she said shed managed to loosen it, there was no change. I am sure the clasp had not been touched and would be interested to know what had been done. She then asked, was there anyone at home who could put it on for me!! Very disappointed with the service received.
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ID
#3278712 Review #3278712 is a subjective opinion of poster.
Location
Chesham, England
New Reviewer

I am trying to talk to someone about my cham bracelet

I had a pandora cham bracelet for Christmas it is to big did not know there is a time limit on the bracelet but every time i get in touch no one will answer me i think it is very rude
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ID
#3272945 Review #3272945 is a subjective opinion of poster.
Location
Deal, England
Pros
  • Look
Cons
  • Time to answer the phone
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor customer service, unethical employees

Pandora Jewelry - Poor customer service, unethical employees
Looking at jewelry as employees literally sitting ON desk crossed legs on CELL PHONES!!!! LOOKED UP exchanged conversations, LAUGHED AND WENT RIGHT BACK TO PHONES!!!! STILL IN SHOCK AND AW

User's recommendation: Walk away.

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ID
#3272264 Review #3272264 is a subjective opinion of poster.
Location
New Hartford, New York
Preferred solution
To let people know about how employees treat customers!!!!! Complete and udder joke!!!! Can't believe it honestly

Waiting

Contacted customer service and sent the information that they required. Still waiting on a response.

User's recommendation: ,ake sure you know the right size of items before you shop.

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ID
#3266260 Review #3266260 is a subjective opinion of poster.
Location
New York, New York

Do not buy from pandora online

I received my order November 22, 2021, but I had to return it because it was a gift and I found out the person I was gifting the charm to already had it. They received my return on December 6, 2021 and they still won't refund my return. I had to talk to my credit card company about the issue and even they are having issues with Pandora giving me my refund.

User's recommendation: I do not recommend.

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ID
#3261094 Review #3261094 is a subjective opinion of poster.
Location
Lakewood, Washington
New Reviewer
Order a charm bracelet and 2 charms online for Black Friday. It said It shipped and It was going to arrive beginning of January. So i kept checking and then It said the 5th, then the 10th and now the 20th. Till I finally called to ask what was going on for them to only...
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ID
#3259194 Review #3259194 is a subjective opinion of poster.
Cons
  • Not receiving order and no customer service
Preferred solution
Price reduction

I sent back a bracelet and never received a refund although I called 3 times and was promised a refund in 5-7 days each time.

Returned a bracelet within 5 days of receipt. I did not receive a refund so I called them 3 different times. The last time I called I spoke to someone who identified herself as Rebecca. I was advised that a refund had been issued on December 29, 2021, and I should contact PayPal because it was obviously an error on their part. I called Pay Pal and they have no record of any refund from Pandora being issued. It is a lot of trouble and obviously a waste of time to keep contacting Pandora. You would think they could do a better job than this. Their customer service for refunds is pitiful. I won't be doing any business with them again.

User's recommendation: Do not buy anything from them unless you go into a store and try on the merchandise. Do not expect a refund for any reason.

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ID
#3255369 Review #3255369 is a subjective opinion of poster.
Location
Vacaville, California

Damaged charm, won't return in store, customer service sucks

no follow up after complaint to district manager or company manager was horrific to deal with (Kya) at Liberty Township Ohio charm was missing a stone, new, won't return in store-policy of franchised store

User's recommendation: be wary.

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ID
#3253794 Review #3253794 is a subjective opinion of poster.
Location
Franklin, Ohio

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Verified Reviewer
New Reviewer
The customer service never replied to me until I reported them to the pissed consumer website. Any time I tried to talk about it via Pandora chat, the representative ended chat, which was very disrespectful. I ordered a gift back on 11/29/21 and they never shipped it....
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ID
#3252450 Review #3252450 is a subjective opinion of poster.
Loss
$109
Preferred solution
Full refund
Pandora Jewelry - 100$ Lost
I bought a ring in store and not even two weeks later, the item had already gotten bent despite the fact that I had done nothing out of the ordinary. I called the warranty number and was told that they would send a new one and that I would receive it in seven to...
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ID
#3250595 Review #3250595 is a subjective opinion of poster.
Location
Richmond Hill, Ontario

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New Reviewer
Pandora Jewelry - Unauthorized transaction
Pandora Jewelry - Unauthorized transaction
Pandora Jewelry - Unauthorized transaction
Pandora Jewelry - Unauthorized transaction
Pandora Jewelry - Unauthorized transaction
Pandora Jewelry - Unauthorized transaction
A Unauthorized transaction what is made with my card as well as my ID was stolen and Pandora dont want to refund me my money because UPS verified that they delivered it but they never delivered it to my home they delivered it to a UPS location which was CVS pharmacy...
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ID
#3250545 Review #3250545 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Cons
  • No reply fr customer service
Loss
$546
Preferred solution
Full refund

Employees are extremely rude. Will not return

The sales ladies acted as if they didnt want to sell anything. Seemed annoyed and lazy. And policies are horrible

User's recommendation: Choose another jewelry store.

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ID
#3249768 Review #3249768 is a subjective opinion of poster.
Location
Richardson, Texas

Cannot exchange item in store

I received a bangle for purchasing a Pandora Gift Card ($100), for Christmas. It was the wrong size and the store does not have any more. They suggested that I contact Customer Service. I called Customer Service and the rep. said that I could return it by mail, and they would exchange it for the right size. They are supposed to be sending a label to return it. If I don't get the label, then I will call them back. Maybe Pandora should plan on a credit for the item, instead of the hassle of going through this in the future!!!!

User's recommendation: See if you can get a gift credit in the future.

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ID
#3247623 Review #3247623 is a subjective opinion of poster.
Location
Beaufort, South Carolina
New Reviewer

Safety Chain - Size

I bought a safety chain for my Pandora Bangle on 11/21/20, & when I tried it home my hand was unable to fit through my bangle. I took it back to the Pandora Store here in Chattanooga, Tennessee only to find out that the store only sells one size. How can it be that Pandora makes & sell one size safety chain? Pandora should have a variety of sizes as all women's hands are different. I had to return my safety chain as it was too small, so they lost a sale right there. Pandora please think of making different size safety chains. Thank you Lorraine
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ID
#3239301 Review #3239301 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Pros
  • Nice designs
Preferred solution
Just for Pandora to start making different size safety chains. I went to their Pandora Store location in Chattanooga TN & purchase & was told its only one size they sell. Right there they lost a sale.

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Verified Reviewer
New Reviewer

Not received my package been almost a month

I ordered a ring from Pandora December 17 and its saying still calculating check back later . Just wanted too know what the hold up was
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ID
#3236088 Review #3236088 is a subjective opinion of poster.

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