Pandora Jewelry

Beautiful pieces, but awful hostile customer support and online account issues. As a first time consumer, I have been completely disappointed

I sent in a bangle for a larger size and now they are telling me that I cant get another one because of a promotion.

I have two different wishbone style rings, and both of them have stones missing. I have worn them both for two weeks. I'm a very disappointed customer, and I just decided to purchase Pandora because I usually don't do costume jewelry.

So I bought a gold bracelet like a year and a half ago, and it just broke apart! And guess what?

My warranty was only for a year, so of course I'm out some hundreds of dollars on a bracelet that should have lasted longer. Then I got the silver bracelet as a gift, and I've never worn it; I just added it to my bracelets, and it's turned rusty already!

And last but not least, I bought a ring at the same time I bought these items, and the rhinestones or whatever are in them are falling out. I will never buy Pandora jewelry ever again!

Your commercial with the new two kids talking about how their mom loves beautiful things and hearts and how special it is. You know how many kids said they can't compare or do as they do because they are not as rich.

That's not nice; I can imagine how much harder it is as well with some of the other children. Thanks for not thinking about other people.

Ordered my mother a custom engraved charm box arrived sealed intact and the pandora box was literally empty Ive called customer service and they gave me a refund and to top it off item is no longer in stock, what fabulous customer service I did a chat they couldnt do anything

Yes, I have reached out to everyone I thought could help me. I ordered charms for my birthday, which was on January 22nd.

I have checked with my post office, but it has not arrived as of today. My next move is to get my money back from my bank.

I haven't received this. Here is the receipt.

Ordered 01/10/2025.

Total cost $44.

This was supposed to be a birthday present for my birthday on Jan. 22nd

I ordered it on 12/3/2025, and it showed payment successful, but after that, nothing—no email, no text. I tried to contact customer service, but they were not helpful, so yes, I lost my money.

I went to the store to pick up my package and I didn't realize that I was out of the pickup window. The worker at the store first lied to me about the discount she could give me, then when she couldn't find the correct charm, she got smart with me.

She continued to get smart with me after I let her know she was getting smart. Highly disappointed!

I still haven't received my refund; it's been over two months. I have four cases pending and no one has contacted me.

One of the supervisors, named Rebecca, is supposed to contact me, but she hasn't. I was told by twenty different agents I'll receive my refund back in 3-5 business days on several occasions, however, I have never received it. I feel like I'm being taken advantage of and Pandora has taken my money.

All you guys have told me was, 'I'm sorry, here's a 15 percent off discount.' I want my money back, not a discount. I will never purchase from Pandora again, and I have informed everyone around me to do the same.

They received my return bracelet the 8th and I still have no replacement. I called, emailed and no responses.

I was initially told it would be 7-10 days- what a joke lol. They did not confirm the size of the bracelet so I hope its the right size.

I can only imagine the nightmare if its not. Im so sad I didnt know about these horrible reviews before investing in Pandora jewelry

Yall are pitiful not answering calls. So apparently you dont care about customers.i called the store and they did not answer tried online to call and no answer.

Yall have horrible customer service, but want people to spend money ordering from you. I ordered and paid for my package to be sent to store I was one day late coming because I didnt see email it was sent back