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I had contacted them 3 times and I was told that my return shipping label would be sent 2 of those times. On the third call, I was told the stature of limitations had expired and they would not here the fact that I had been told my return label shipping would be sent...
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2.3
#1362808
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Pandora Jewelry - Items sent were not what was advertised

I ordered several items from Pandora's website. The items that arrived were not as advertised. I've tried to contact customer service via e-mail 3 different times with no response . It looks like I'm stuck with items i can't use. Not a happy camper!
2.3
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Advertised vs Delivered
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#1360576
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Pandora Jewelry - Horrible customer service
Pandora Jewelry - Horrible customer service
Pandora Jewelry - Horrible customer service
I orginally bought a bracelet for my maid of honor with two charms matching our music wedding theme. My husband saw how pleased i was with her gift and thought it would be sweet to get me the matching bracelet with a heart charm saying to my wife always. But...
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1.0
#1357889
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Pandora Jewelry - Diamond fell off bracelet

Pandora Jewelry - Diamond fell off bracelet
Diamond fell off bracelet. Happened on Sept 11 2018
#1354821
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I ordered my bracelet during the Labor Day sale this past weekend and I received my order today only a couple days later. The bracelet is way too small and all I am looking to do is an even exchange for size. I see on the receipt they don't do exchanges and you have to...
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2.2
I didn't like
  • Horrendous customer service
  • Unreliable business
  • Robotic representatives
#1349392
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I went into Chadstone store to purchase a ring for my daughters birthday and walked out not purchasing anything as the staff were so disinterested in assisting me, so I refused to purchase anything. Staff at this store are the laziest, rudest customer service staff I...
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#1348932
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Pandora Jewelry - Very bad experience

My husband bought me a gold pandora bracelet and a ring on 31st august 2018 and i wore them first time today and a diamond missing ..im feeling terrible .... will return both tomorrow ..very bad and sad experience . Sad
1.9
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Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1348870
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So I ordered a $250 gift card for my daughter who's birthday was on Aug 22. Today is Sept 5th, no gift card and 3 calls to Pandora and 3 different excuses and answers I finally had enough. Customer service kept apologizing and would make it right but never did. They...
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Anonymous
AnnieMtz

I called ahead to make sure they had a piglet charm in store upon arrival I asked where the piglet charms are so we can view them. The manager rudely said I never called the s...

1.0
#1347796
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Pandora Jewelry - Never again!

Pandora Jewelry - Never again!
I purchased a diamond pendant pandora necklace along with the matching earrings 6 months ago and both are completely discolored. Over $200 down the drain. I will never buy there again. And I will not recommend.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1347793
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Contact Pandora Jewelry

Mailing Address:
Pandora Jewelry
9830 Rea Rd. Ste B
Charlotte, NC 28277
USA
Phone:
(410) 309-0200
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I went to store regarding this matter and the representative told me that if the purchase was a year old and I did not have a receipt, they were not able to offer anything. However, I spoke to Steven today and he was very compassionate and very helpful my bracelet was...
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4.2
#1347454
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