I had contacted them 3 times and I was told that my return shipping label would be sent 2 of those times. On the third call, I was told the stature of limitations had expired and they would not here the fact that I had been told my return label shipping would be sent...Read more
Pandora Jewelry - Items sent were not what was advertised
I ordered several items from Pandora's website. The items that arrived were not as advertised. I've tried to contact customer service via e-mail 3 different times with no response . It looks like I'm stuck with items i can't use. Not a happy camper!
I orginally bought a bracelet for my maid of honor with two charms matching our music wedding theme. My husband saw how pleased i was with her gift and thought it would be sweet to get me the matching bracelet with a heart charm saying to my wife always. But...Read more
Pandora Jewelry - Diamond fell off bracelet
Diamond fell off bracelet. Happened on Sept 11 2018
I ordered my bracelet during the Labor Day sale this past weekend and I received my order today only a couple days later. The bracelet is way too small and all I am looking to do is an even exchange for size. I see on the receipt they don't do exchanges and you have to...Read more
I didn't like
- Horrendous customer service
- Unreliable business
- Robotic representatives
I went into Chadstone store to purchase a ring for my daughters birthday and walked out not purchasing anything as the staff were so disinterested in assisting me, so I refused to purchase anything. Staff at this store are the laziest, rudest customer service staff I...Read more
Pandora Jewelry - Very bad experience
My husband bought me a gold pandora bracelet and a ring on 31st august 2018 and i wore them first time today and a diamond missing ..im feeling terrible .... will return both tomorrow ..very bad and sad experience .
So I ordered a $250 gift card for my daughter who's birthday was on Aug 22. Today is Sept 5th, no gift card and 3 calls to Pandora and 3 different excuses and answers I finally had enough. Customer service kept apologizing and would make it right but never did. They...Read more
Pandora Jewelry - Never again!
I purchased a diamond pendant pandora necklace along with the matching earrings 6 months ago and both are completely discolored. Over $200 down the drain. I will never buy there again. And I will not recommend.
I went to store regarding this matter and the representative told me that if the purchase was a year old and I did not have a receipt, they were not able to offer anything. However, I spoke to Steven today and he was very compassionate and very helpful my bracelet was...Read more
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