Anonymous
map-marker Chicago, Illinois

A defective claps on a bracelet I purchase

I returned my bracelet for repair or replacement. I haven't heard back from anyone with Pandora as to my concerns. Surely someone will contact with the static of my return. Order # PND2173****. I would really appreciate an updated on this situation.
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User's recommendation: No recommendation

Denise L Pxm

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Verified Reviewer
| map-marker Nashville, Tennessee

Rude, unfair and judgemental Manager! No respect for customer

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Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer
Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer - Image 2
Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer - Image 3
Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer - Image 4

This manager at the Coconut Point Store in Estero FL was unfriendly to my friend and I the moment we stepped into store. She scolded me right away when I tried to look at a ring in the tray on the counter and told me the Anyi would help me shortly!

There was no one else on the store! After finally finding the ring I liked in my size I decided to purchase it. They then got several other customers and When she checked me out asked If I would like to wear it out so I said yes as she was busy now so Anyi gave me my receipt which as it turns out was worthless to me! I wore the ring home (15 minutes) and I didn't even drive!

The next morning I decided I didn't need that ring and went back to return it. She, the manager was there, said she remembered me and took the ring and said they don't return items that aren't in original packaging! So then, she continued to examine the ring with several magnifying devices for 10 minutes and finally says No she can't take it back there is a scratch!!! I was in disbelief, shock!

She was just being a bi.ch because she didnt like me. I have never in my life experienced anything so shockingly unfair and rude in my life! This is supposed to be an upscale jewelry store and I have done business with them for years! If there Really was a scratch, I'm sure she did it!!

She needs to Go. Unfair! CUTOMER SERVICE needs to listen to the Customer!! I had $133 stolen from me!

Now it's been a week and I have not heard back from customer service and I'm sure she lied to them also!!

Do not shop at Pandora!

Brighton is so much better all around, and right down the way from them!! I have been burned because she didnt like me!!!

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Loss:
$133
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Do Not shop at Pandora.

Resolved
Jacqueline B Zyr

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Verified Reviewer
| map-marker Macon, Georgia

Resolved: Issue was not resolved!

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Pandora Jewelry - Issue was not resolved!
Pandora Jewelry - Issue was not resolved! - Image 2
Updated by user Jan 28, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 12, 2024
I bought my daughter and granddaughter bracelet in Germany on vacation for Christmas! They bought already had one! Wanted to return but sales person said she could not take back! Had receipt and same boxes they came in! Very rude employee!
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Alexandra T Bff

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Verified Buyer
| map-marker Aventura, Florida

Garantía

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Pandora Jewelry - Garantía
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Pandora Jewelry - Garantía - Image 3
Compré una pulsera para una ocasión muy especial los 15 años de mi nieta, y varias veces tuve problema con el broche, desafortunadamente el broche se dañó de nuevo y ellos dicen que la pulsera no tiene arreglo y mi garantía ya expiró, me aconsejaron llamarlos a ustedes, por favor me pueden ayudar con esto, esta pulsera tiene un valor sentimental, yo y mi hija tenemos varios artículos de Pandora y la calidad siempre ha sido muy buena, pero con esta pulsera la calidad no es la mejor, gracias
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Pros:
  • Jewelry nice customer service never answers

Preferred solution: Replace for and other one

Charmion Uzm

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Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Not satisfied

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Pandora Jewelry - Not satisfied
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Pandora Jewelry - Not satisfied - Image 3
Purchased charm in August center broke say its discontinued didnt offer an refund, store credit nor to replace it with one of same value and I purchased it from that location Montgomery Al manager wouldnt come out to talk
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User's recommendation: I had my receipt to confirm everything. I should have been able to get another charm for equal value or pay the different if more

Stephanie S Ggc

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Verified Reviewer
| map-marker Columbus, Ohio

Bad product

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Pandora Jewelry - Bad product
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Pandora Jewelry - Bad product - Image 3
Sold me some defective jewelry and would not compensate me. These earrings do not lock into the clash once you wear them and my charms just start falling off the dangling ones.
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User's recommendation: Cheap not worth your money

SANDRA D Jhp

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Verified Reviewer
| map-marker Elizabeth, New Jersey

DISGUSTING

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Still waiting on a REFUND AFTER 3 WEEKS PANDORA IS FULL OFBullshit When you need to return or refund that's when you got a problem They drag the 30 days out next they off a gift card because it's pass 30 days If PANDORA can keep your money and you forget ,which they hope you will forget .. Very Sad a Company like pulling SCAMS on people Hope they SINK LIKE THE TITIANC. CLOSE MY ACCOUNT WON'T SUCKER ME AGAIN
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Loss:
$65
Pros:
  • If you have no problems you are lucky
Cons:
  • If you have return or exchange major problem t

Preferred solution: Full refund

User's recommendation: BEWARE OF PANDORA

Ivette H Nlw

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Verified Reviewer
| map-marker Caguas, Puerto Rico

Survey problem

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Pandora Jewelry - Survey problem
Pandora Jewelry - Survey problem - Image 2

To whom it may concern:

I just made a purchase today and I'm trying to fill out the survey for the eGift card and it hasn't pass 24 hour yet and this was your answer.

"Gracias por tu interés en nuestra encuesta. Desafortunadamente, la encuesta ya ha caducado.

Si recibe una nueva invitación en el futuro, entonces podrá completar la encuesta. Una vez más, gracias por su interés y esperamos que nos visite de nuevo muy pronto."

So I don't understand why this happens because it's not the first time and also said on the received that I have 7 day.

Thanks for looking into this matter and hope to hear back from you sooner rather than later with any solution on this issue.

Att

Client

VIP customer

View full review
Loss:
$10
Pros:
  • Quality
Cons:
  • Not enough merchandise
  • Size of ring bigger

Preferred solution: The eGift card of $ 10.00

User's recommendation: Yo tuvé El placer de hablar con Sr.Wilfredo assistance gerente al cual le cuestione porque razón no llega suficiente mercancia a la tienda de Caguas y la mayoria del tiempo tengo que recurir a la tienda de Plaza las American para conseguir lo que deseo, cuando la tienda de Las Catalina's en Caguas es tan concurida como la de Plaza las American.

Grace O Yif

My order was return and no credit was issued

I have not received my credit for the return items that was shipped to me back in April. I had spoke to your representative I was advised to return them since they were the wrong size and I did return it with the label that came with it.
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Loss:
$108

Preferred solution: Full refund

Anonymous
map-marker Colorado Springs, Colorado

Poor Service

Didnt receive order. Well, after a long time on the phone. They found UPS didnt leave a receipt or tell me they dropped it off at some hole in the wall auto shop. They refused to let me speak to a manager and said I could just go pick it up. Actually this refusing to let you speak to a manager is becoming more common.
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Anonymous
map-marker Chicago, Illinois

A defective claps on a bracelet I purchase

I instructed to submit a $1 payment. I did that and was notified by my bank line that 3 request were submitted and refused. Which I didn't understand. No, there was not I resolve. Oder # PND2156****
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Anonymous

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Verified Buyer
| map-marker Millsboro, Delaware

No one answersd

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Pandora Jewelry - No one answersd
Tried to exchange a gift. (Christmas tree charm). My granddaughter got it for me and one last Christmas. Spoke to the manager, sorry last day for exchange was yesterday! Nothing I can do. One day!!! May I also say, her sister bought me $200 earrings from this store at the same time. The manager offered NO solution or suggestions of what I could do. Pandora rehoboth outlet (which isnt an outlet).
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User's recommendation: If you MUST buy Pandora, buy from a jewelry store with better customer relations.

Macrissa C

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Verified Reviewer
| map-marker Tampa, Florida

BROKEN KEY CHAIN

I'M WRITING DUE TO A DEFECTED IN A KEY CHAIN THAT WAS GIVEN TO ME AS A GIFT. I WENT TO MY LOCAL STORE CITRIS PARK MALL IN FLORIDA TO GET IT REPLACED, THEY SAID THEY COULDN'T REPLACE IT AND TO CONTACT CUSTOMER SERVICE. IVE BEEN A LOYAL CUSTOMER SO HAS MY X BOYFRIEND OVER THE PAST 5 YEARS HAS SPENT ALOT OF $$ ON YOUR ITEMS. IF AT ALL I CAN RETURN IT FOR A NEW ONE THAT WOULD MUCH BE APPRECIATED. AS WELL AS FOR A CHARM THAT HAD BROKEN AS WELL. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS HIGHLY IMPORTANT MATTER SINCERELY MACRISSA
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Loss:
$150
Pros:
  • Beautiful when purchased look ugly after a while
Cons:
  • Turn black

Preferred solution: A NEW KEY CHAIN AND CHARM

Rhonna W

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Verified Reviewer

Unable to call customer service and actually speak to them

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It would be nice if I could actually speak to a live person and make my complaint versus trying to explain the situation in a text message. The clasp on my bracelet will not stay locked, and the charm on my bracelet has come apart, although I have all the pieces, I do not feel comfortable putting them on and actually Wearing them again
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Preferred solution: A replacement of charm and bracelet

Rhonna W

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Verified Reviewer

Class on bracelet would not stay locked and charms came apart

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Charm got tangled up and charms fell off. I dont know why the clasp wont stay locked. Got the bracelet as a gift several years ago and charms as well. I just want to have the clasp and charm replaced. The charm is a heart with angel wings and a combination with 2 different styles of heart. Charm consists of 3 pieces
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Preferred solution: Replaced bracelet and charm

Anonymous
map-marker Playa Del Carmen, Quintana Roo

No Refund

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Bought a Pandora charm for my daughter while on vacation in Cancun, Mexico, tried to return it to the Pandora at La Isla Centre in Cancun, two days after purchase. They wouldn't give us a refund. The charm was still in the original box, never worn, not damaged and I had the receipt. The store clerk told me that they don't follow Pandora's return policy and she only told me after I tried to return the charm that it was final sale. Do not shop at this Pandora. Everything is overpriced and bad customer service. Will
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User's recommendation: Do not shop at the Pandora La Isla Centre in Cancun

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