I was given a STORE CREDIT SLIP with NO EXPIRATION DATE on it when I returned a bracelet and charm that was given to me as a gift. I later tried to use the STORE CREDIT SLIP to make a purchase and was told that the credit slip was no good and that I should have been...Read more
Pandora Jewelry - Totally disappointed of costumer service
Took my daughter for her birthday for the first time and we received very bad rxperience with the service.
Friends clubbed together for my 50th present. Sent me a couple of things. One was some earring hooks. Struggled to work out what I needed to go with them, barrels? pendants? Popped in store on way home from work and was told I could exchange them. Clearly the hooks...Read more
I've ordered 2 red charms during Boxing week promotion - on January 5th @ $33 per item (with a regular price of $55). My credit card was charged for 2 items. It took forever before they shipped my order. Also, according to the website it was supposed to be delivered by...Read more
I didn't like
- Customer service
- Do not ship what you have paid for
Pandora Jewelry - Would not honor advertised sale
Pandora advertised a bracelet with 7 charms for Valentine’s 2018 for a total of $390, when I tried to purchase this set the people in their customer service department refused to sell it at this price even though it was on the web site
Brought heart ring Christmas. Within days it looked like the ring was silver plated. Wasn’t tarnished. You could see the different metal under the silver. Store exchanged with no problems. But said it couldn’t be chemicals in my skin. Agree if tarnished. But this...Read more
I didn't like
- Quality control
Pandora Jewelry - Aweful manager at Greenwood park mall in Greenwood,IN
The manager is rude to me everytime I go into the store. They refused to sell me a item today after I was told by the employee that she needed to unlock the display. She spoke to the manager and then suddenly was unable to sell me the display item. I have around 3,000 worth of jewelry from there and will never return.
After having major issues with a defective bracelet that was gifted , I have to wait 2-3 weeks for a shipping label to be EMAILED ,? Store service in a montreal location sucked so I figured going directly to Pandora customer service would be better ....... not so much....Read more
I purchased a shoting star ring for my granddaughter for Christmas she wore it once and one of the stones fell out, returned it to shop and they replace it with another one and the same thing has happened to this one I only have the gift receipt cant find the other...Read more
Pandora Jewelry - Pandora store online is a fraud
I ordered a ring and necklace for my daughter on December 9, 2017. I received two charms in the mail. I sent the charms back 3 weeks ago, and they still have not refunded my money. The Pandora store at the mall could not help me. The customer service line cuts you off. They will not respond to emails. I want a full refund.
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