Karen A Wki

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Verified Reviewer
| map-marker Pooler, Georgia

Have not received my order

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Yes, I have reached out to everyone I thought could help me. I ordered charms for my birthday, which was on January 22nd.

I have checked with my post office, but it has not arrived as of today. My next move is to get my money back from my bank.

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Loss:
$44
Cons:
  • Not delivered

Preferred solution: Deliver product or service ordered

Karen A Wki

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Verified Reviewer
| map-marker Newberry, South Carolina

Have not received my order

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I haven't received this. Here is the receipt.

Ordered 01/10/2025.

Total cost $44.

This was supposed to be a birthday present for my birthday on Jan. 22nd

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Nayelie Fmp
map-marker Dayton, Ohio

Rude and disrespectful service in the store

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I went to the store to pick up my package and I didn't realize that I was out of the pickup window. The worker at the store first lied to me about the discount she could give me, then when she couldn't find the correct charm, she got smart with me.

She continued to get smart with me after I let her know she was getting smart. Highly disappointed!

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User's recommendation: Don’t go to the Fairfield Commons Mall location

Tajon Odg
map-marker Riverside, California

Still no bracelet replacement. No communication

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Pandora Jewelry - Still no bracelet replacement. No communication

They received my return bracelet the 8th and I still have no replacement. I called, emailed and no responses.

I was initially told it would be 7-10 days- what a joke lol. They did not confirm the size of the bracelet so I hope its the right size.

I can only imagine the nightmare if its not. Im so sad I didnt know about these horrible reviews before investing in Pandora jewelry

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Amira K Zqx

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Issue with refund

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I still haven't received my refund; it's been over two months. I have four cases pending and no one has contacted me.

One of the supervisors, named Rebecca, is supposed to contact me, but she hasn't. I was told by twenty different agents I'll receive my refund back in 3-5 business days on several occasions, however, I have never received it. I feel like I'm being taken advantage of and Pandora has taken my money.

All you guys have told me was, 'I'm sorry, here's a 15 percent off discount.' I want my money back, not a discount. I will never purchase from Pandora again, and I have informed everyone around me to do the same.

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Loss:
$95
Cons:
  • I purchased an item and didnt receive my refund

Preferred solution: Full refund

User's recommendation: If you want to purchase from pandora make sure you don’t want to return it because they will NEVER give you your money back. I’m still waiting for mine since July 20th. I will never purchase from this company again.

Loletha Xvc
map-marker Doylestown, Pennsylvania

Because my order was sent back

Yall are pitiful not answering calls. So apparently you dont care about customers.i called the store and they did not answer tried online to call and no answer.

Yall have horrible customer service, but want people to spend money ordering from you. I ordered and paid for my package to be sent to store I was one day late coming because I didnt see email it was sent back

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AnneMarie W Dgs

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Verified Reviewer
| map-marker Lake Grove, New York

Return or repairs

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Updated by user Sep 17, 2024

Went to the store in the mall, they couldn't help me, and gave me a phone number to call. Tried calling many times, left on hold for over 14 minutes each time, wrote this review on Pissed Consumer, and was told they received the email and did not read it and are offering no response.

Original review Sep 14, 2024
I have been trying to get a hold of someone since Last Friday 9/6. I went to the Pandora store which is 60 miles from my home in the Smithhaven Mall, to exchange, or repair a bracelet I received in January for my retirement, and one of the stones has fallen out.

It is a chevron shaped closed bangle bracelet with cubic stones. The store did not have any in stock and gave me the customer service number to call to see if we can locate one in another store or have it replaced by mail. Anyway, I have tried calling and have been placed on hold, once for 15.23 minutes, another for 14.87 minutes, then this morning for 16.23 minutes! What good is customer service if you can not get through to them?

I don't know about you but I am very busy and do not have time to wait on hold for that long! Please help me to know what my next move should be. I am ready to contact and file a complaint with the New York State Attorney General and New York State business offices.

Please advise. thanks so much, Anne Marie Wienckowski
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Pros:
  • Some of the jewelry pieces are beautiful
Cons:
  • Customer service via phone
  • No accountability
  • Pandora

Preferred solution: I would like the bracelet fixed or replaced. I love it but can not wear it with a stone missing.

User's recommendation: Go somewhere else that actually provides customer service!

Avleen Vlm
map-marker Prosper, Texas

Online order has wrong info

I put the wrong billing and shipping info on the order and I can't get assistance to correct it.

Please call me at 410-598****.

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Mya Osf
map-marker Brampton, Ontario

Wrong address on my return item

The class is broken . Pandora offer to replace it but I noticed they got the wrong street in my address for my label .

I change by hand but I am afraid that I will send it and they wont put the right address when they will send me my e-gift card and it will be lost ! I want they send me new label with my address and same thing on the return

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Denise L Pxm

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| map-marker Nashville, Tennessee

Rude, unfair and judgemental Manager! No respect for customer

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Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer
Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer - Image 2
Pandora Jewelry - Rude, unfair and judgemental Manager! No respect for customer - Image 3
Contains 1 confidential file for company representatives

This manager at the Coconut Point Store in Estero FL was unfriendly to my friend and I the moment we stepped into store. She scolded me right away when I tried to look at a ring in the tray on the counter and told me the Anyi would help me shortly!

There was no one else on the store! After finally finding the ring I liked in my size I decided to purchase it. They then got several other customers and When she checked me out asked If I would like to wear it out so I said yes as she was busy now so Anyi gave me my receipt which as it turns out was worthless to me! I wore the ring home (15 minutes) and I didn't even drive!

The next morning I decided I didn't need that ring and went back to return it. She, the manager was there, said she remembered me and took the ring and said they don't return items that aren't in original packaging! So then, she continued to examine the ring with several magnifying devices for 10 minutes and finally says No she can't take it back there is a scratch!!! I was in disbelief, shock!

She was just being a bi.ch because she didnt like me. I have never in my life experienced anything so shockingly unfair and rude in my life! This is supposed to be an upscale jewelry store and I have done business with them for years! If there Really was a scratch, I'm sure she did it!!

She needs to Go. Unfair! CUTOMER SERVICE needs to listen to the Customer!! I had $133 stolen from me!

Now it's been a week and I have not heard back from customer service and I'm sure she lied to them also!!

Do not shop at Pandora!

Brighton is so much better all around, and right down the way from them!! I have been burned because she didnt like me!!!

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Loss:
$133
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Do Not shop at Pandora.

Anonymous
map-marker Brookline, Massachusetts

Poor customer service and can't reach a store. This is bogus.

Customer service is garbage. The do not help or understand.

They hear you but don't give a darn. They do not match the price they sent to my email!! They give store numbers to call and they all have messages as full then the call hangs up. Can't hear them on the phone.

They just don't care but be part of the Pandora family!? It's rediculous. So frustrating, not wanting to have people buy from you. Such aggrevation.

Felt like I was going to have a stroke.

Was it worth it? No!!!

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User's recommendation: Beware! Never have a problem that you need customer service! The same reason probably alex and ani closed. Can't speak with anyone, numbers just hang up. Where is the care for family of Pandora! It's a joke.

Resolved
Jacqueline B Zyr

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Verified Reviewer
| map-marker Macon, Georgia

Resolved: Issue was not resolved!

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Pandora Jewelry - Issue was not resolved!
Contains 1 confidential file for company representatives
Updated by user Jan 28, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 12, 2024

I bought my daughter and granddaughter bracelet in Germany on vacation for Christmas! They bought already had one!

Wanted to return but sales person said she could not take back!

Had receipt and same boxes they came in! Very rude employee!

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Anonymous
map-marker Sumter, South Carolina

Customer service is terrible can’t even speak to a rep

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Purchased 2 bracelets and one is tarnished made a claim but no one answers the phone to speak to. Very disappointed with customer service. Will never purchase another piece of jewelry from them.

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User's recommendation: Don’t purchase from pandora because if you have a problem with it your on your own.

Alexandra T Bff

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Verified Buyer
| map-marker Aventura, Florida

Garantía

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Pandora Jewelry - Garantía
Pandora Jewelry - Garantía - Image 2
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Compré una pulsera para una ocasión muy especial los 15 años de mi nieta, y varias veces tuve problema con el broche, desafortunadamente el broche se dañó de nuevo y ellos dicen que la pulsera no tiene arreglo y mi garantía ya expiró, me aconsejaron llamarlos a ustedes, por favor me pueden ayudar con esto, esta pulsera tiene un valor sentimental, yo y mi hija tenemos varios artículos de Pandora y la calidad siempre ha sido muy buena, pero con esta pulsera la calidad no es la mejor, gracias

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Pros:
  • Jewelry nice customer service never answers

Preferred solution: Replace for and other one

Charmion Uzm

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Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Not satisfied

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Pandora Jewelry - Not satisfied
Pandora Jewelry - Not satisfied - Image 2
Contains 1 confidential file for company representatives

Purchased charm in August center broke say its discontinued didnt offer an refund, store credit nor to replace it with one of same value and I purchased it from that location Montgomery Al manager wouldnt come out to talk

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User's recommendation: I had my receipt to confirm everything. I should have been able to get another charm for equal value or pay the different if more

1 comment
AnneMarie W Dgs

They also should know their products! Receipt or no receipt!

Stephanie S Ggc

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Verified Reviewer
| map-marker Columbus, Ohio

Bad product

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Pandora Jewelry - Bad product
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Pandora Jewelry - Bad product - Image 3

Sold me some defective jewelry and would not compensate me. These earrings do not lock into the clash once you wear them and my charms just start falling off the dangling ones.

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User's recommendation: Cheap not worth your money

About

Related Companies

PANDORA UK

Summary

Pandora Jewelry is a company which designs and manufactures modern jewelry for women and men. The company sells its items in more than 80 countries all over the world. Pandora Jewelry was established in 1982. Nowadays the company has staff of about 9000 people. Most of them, around 6800 people, work in Thailand. The company is headquartered in Copenhagen, Denmark. In 2013 Pandora’s income was approximately EUR 1, 2 billion. One of the featured options offered by the company is that its customers can literally create their own unique jewelry items. The jewelry products are primary made from silver and 14k or 18k gold. Every item has its marking which proves authenticity of the jewelry.

Pandora Jewelry reviews and complaints

Pandora Jewelry is ranked 239 out of 2095 in Jewelry and Accessories category

Area Served

Canada, Worldwide, USA, UK

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