Pandora Jewelry - "Repair" of Pandora bracelets led to damage
- Sent in Pandora charms on several occasions as Pandora charms could not be removed from Pandora bracelet
- On last occasion of "repair", discovered to horror that 4 out of the 6 Pandora charms had been forcefully removed by Pandora service center
- Wrote in to Pandora seeking for replacement of damaged charms
- Pandora denied all responsibilities, insisting their only job was to "remove" the Pandora charms from the Pandora bracelet, and wrote to imply that the customer had been the one who had damaged the charms, which as such, voided the warranty
- Major problem: It was because of the so-called "removal" of my Pandora charms that my Pandora charms were damaged. Also, it was clear from the abrasions that the damage could not have been done by human force
- Really disappointed with Pandora, which is supposed to be an international organization that supposedly takes pride in its jewelry
Reason of review: Damaged or defective.
Monetary Loss: $350.
Preferred solution: Full refund.
Pandora Jewelry Cons: Poor service, Rude customer representative.
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