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gift card

I purchase a 75.00 gift card for my granddaughter who lives in Germany I was told by headquarters that she would be able to use it there but when she tried to use it they told her she could not. Please let me know what can be done aboult this situation.

I buy a lot of pandora jewelry for her and myself and I am very disappointed with this situation. June Alm 503-459-3410

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