We went to the Ridge Hill store Sunday to purchase jewelry. The store had a sign reading "close Sunday doing inventory on the 4th of July weekend.
We went the following day, Monday, July 9 to take advantage of the sale ending July 9th. if you spend over $100 - 125, they were offering free earrings with a $65 retail value. The STORE WAS closed this time due to the air conditioner not working.
I requested to speak to speak an associate when I notice they had customers in the store. We were told they were in the store for hours. I requested this time to speak to the store manager. She was unprofessional, very condescending with her approach to customers.
We mention about the sale ending today, she refused. She told us they couldn't work under this condition with no a/c.
I Think pandora should have seminars on how to treat customers especially when they are representing the Pandora Brand.
I am confused why in the busiest day of the 4th of July Pandora remained CLOSED.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Store manager.