Featured Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have been a Pandora customer for quite a while. I have bought more than 200 items from their official stores everytime I travel abroad, and have spent a lot of money on them.

However, not only ALL my Pandora murano beads have gone totally dull and scratched but also the gold on my “bear my heart”, a limited edition charm has faded! This is far my favorite charm for what it means to me. The red enamel in one of my favorite charms has also become dull AND my “Crystalized Snow Flake” blue stones are now almost a white. Some other charms have also discolored...

It’s important to highlight that I am extremely careful with my belongings, and once a year I take to a Pandora Store to be cleaned. Whenever I had the opportunity to go to a store and complain, I had been told they do not exchange their goods after a month or after 3 months (depending on the store policy) or that I have to to go to the store where I bought the charm - well, the nearest one is more than five thousand miles away... So, dull, scratched, discolored and so on...

For someone who works very hard, this is outrageous and I have felt extremely disappointed. What a loss!

Product or Service Mentioned: Pandora Jewelry Bear My Heart Charm.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

If the gold is rubbing off your charm then it’s fake. I’m guessing an eBay purchase.

The glass beads are exactly that. Glass!

If the rib across a surface they can and will scratch. Has nothing to do with quality.

to justcruzn #1406149

If the gold is rubbing off my charm it is because there is a problem with Pandora's quality control. ALL my charms are bought at an authorized Pandora store -- never on Ebay !!!


I'm so sorry to hear about your Pandora charms especially because you mentioned how careful are are with your belongings! They are so beautiful and so very expensive!

You should have gotten a refund or an exchange for the damaged charms/beads. Have you thought about writing them a letter?

Guess what, I read that you should avoid having them cleaned at the Pandora stores as the cleaning chemicals and machines can cause more harm than good. I was planning on buying some charms for Christmas but after so many bad reviews, I have changed my mind for good!


Pandora is overpriced jewelry, no matter how to slice it. I don't understand why everyone losses their minds over jewelry, shoes, purses, etc. Just buy decent average stuff, it's just a good if not better than the high-priced junk.


I hate to tell you this so bluntly, but you're neglecting you're bracelet. You're not taking it off.

You're not supposed to sleep, shower, swim, etc. in it.

And you need to have it cleaned at least once a month- once a year?! No wonder it looks like it survived Chernobyl!

to Anonymous #1406270

I guess you have not read my post as I clearly mention how careful I have always been with my belongings. I would NEVER shower, sleep or swim with any of my jewelry.

Anyway, thank you for taking your time to reply and to advise me. Have a great week.


You bought cheap junk.

And a lot of it at that.

Before jumping in and buying "200" items, you should have learned about what makes a piece of jewelry special.

It certainly isn't pot metal, solder, and cheap plating.

Sorry you have quantity over quality but it is 100% your own fault.

to Smitty #1406271

Hello Smitty.

Thank you very much for taking your time to teach me what makes a piece of jewelry special.

Having inherited so many priceless pieces of jewelry from my mother estate, I shouldn't have spent so much on pot metal, solder and cheap plating. It's too late now. However, it's never too late to learn a good lesson!

Living and learning!

Merry Christmas!

to cyonassis_69 #1430657

Right !

Items you inherit from Mom are the truly special kinds of things even if they aren't Cartier etc.

Especially if you remember her wearing them.

My Dad has a sizable group of Swiss watches, but the only one I want is the one I used to see him wear daily at work ; that is very precious to me.

You sound like a bright gal and I think you're going to do very well in the future.

You May Also Like