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When our daughter graduated college we gave her pandora bracelet and with some charms Purchased in Mishawaka Indiana She lived in Chicago ill. Now she lives in Lansing mi For Christmas we purchased her a safety chain and it doesn't stay put on bracelet bought in Mishawaka Indiana again She went to return to pandora in Lansing and was told they won't take it and she was treated rude We did not know that pandora does not take care of their clients ( that spend large amounts of money in pandora) our family lives all over the country and they can not return or exchange pandora in any pandora only where we purchased Our daughters, daughter-in - laws and granddaughters will NOT be getting pandora if every issue has to be shipped back to original purchase location Ugh!! Too much work for everyone concerned You'd think pandora would put a plan in place to assist clients where ever they are At least it would help the brand provide service to clients I'm driving 3 hrs to pick up all pandora gifts that have to go back for exchange at store where I purchased Can't mail too late We always had smiles when we gave pandora to any of our family Wonder if we will smile after this

Reason of review: Return, Exchange or Cancellation Policy.

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