Product: Pandora Jewelry Customer Care Clear all filters (52 of 52 reviews match)
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Pandora Jewelry - Totally disappointed of costumer service

Took my daughter for her birthday for the first time and we received very bad rxperience with the service.
4.3
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Style and Design
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Pandora Jewelry Customer Care
#1193481
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I am beyond disappointed in the "customer service" that pandora offers.I emailed them messaged them on Facebook, and emailed them again. I today just got an email back about trying to place an order during boxing week 2017 that I sent on January 1st. Today is January...
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2.0
Product
Pandora Jewelry Customer Care
#1170119
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My husband purchased for X-mas 2 beads and a stopper.He was not sure I needed the stopper and asked if I could exchange it. My husband asked more than once. The salesperson, Janine, said that as long as we had the receipt we could - all information was on file. Well,...
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1.0
Product
Pandora Jewelry Customer Care
I didn't like
  • Service
#1163459
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Pandora Jewelry - Racism

Myself and a family member were treated very rudely by staff with pre judgemental and discriminatory attitudes based on our skin tone on the evening of 3rd January 2018 at the Brent Cross store.
1.3
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Product
Pandora Jewelry Customer Care
#1161411
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I bought my wife a christmas gift (ring) I made a mistake on the size (ordered a 7 instead of 6) because it is more then 30 days past your companies won't simply exchange the size.Wow, I don't look very good as a husband. However your company looks worse in customer...
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Anonymous
Anonymous

Won’t be adding to my bracelet anytime soon....

2.3
Product
Pandora Jewelry Customer Care
I didn't like
  • Service to resolve a very simple problem
#1160460
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Pandora Jewelry - ZERO costumer service

They took my money. They never sent the item and they do not respond it inquiries. I simply got robbed. It was a Christmas present. I understand mistakes, but they are ignoring customers. {{Redacted}}
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Pandora Jewelry Customer Care
#1160387
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To Whom It May Concern, I love Pandora and have always had great customer service until recently.On December 1st I made a purchase of $481.50 for 11 items at Pandora at the Falls (store # 0330) with the assistance of sale associate Diana (associate # 121254). Diana...
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Product
Pandora Jewelry Customer Care
#1153809
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I ordered the Christmas Holly glass bead from Pandora.com, paid $45 for it.I received a $70 metal Disney charm that I really did not want. I tried to call their customer service number got a voice message telling me to go to their web site and e-mail them. Which I do...
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2.3
Product
Pandora Jewelry Customer Care
I liked
  • Friendly service i got from the store
  • Store has sales people are very happy to see and help you
I didn't like
  • Web site
  • Web site is a machine that acts like a machine
#1148604
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I was trying to make a return at Lenox Square in Atlanta and 4 employees were waiting to open the store at 11 an (already delayed due to snow) and the manager es not there until 11:30.It seemed unprofessional that none of the employees had a clear idea of when the...
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Pandora Jewelry Customer Care
#1145417
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I stopped by the coral square pandora, in coral springs, florida.My first visit with intentions to purchase a christmas gift for my 14 year old. What an aweful experience! I saw the roped area with no one in line, a customer was leaning/standing in the door frame...
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Anonymous
Anonymous

OH MY GOD! They made YOU, the queen of Coral Springs Florida actually wait under 5 minutes! This should be a crime?! Did they not stop what they were doing to accommodate YOUR...

Anonymous
Anonymous

there's a slave trade going on in Lybia, California is on fire, and mass shootings are at an all time high in this country. but you’re online complaining about having to wait ...

Product
Pandora Jewelry Customer Care
#1144917
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