Product: Pandora Jewelry Charm Clear all filters (0 of 43 reviews match)
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Pandora Jewelry - Worst customer service/ no help

took my call never got a reply have you waiting on the phone more than 30minutes never give you a response to your question. Ask you to repeat yourself over and over again would not work with you at all I will never buy Pandora again I spent almost $3000 in charms and bracelets I had my family buy and I have a huge family they will not buy again. I was a day late on asking for a replacement for a clip that should have not fallen off and it did. they would not help me to get a replacement. With all the money I spent and just a day late. I send the receipt like they told me and nothing. never never again will I or my family buy Pandora.
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Pandora Jewelry Charm
#1450608
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Pandora Jewelry - Apathetic service

Unfortunately I can't find anywhere on a Pandora site where you can give customer feedback so here goes....! Shopping at Pandora, Vincom Centre in Ho Chi Minh city on 20 December. The one girl who was manning the store sat on her phone the whole time - even when I asked a question about a charm that might represent Vietnamese culture. She couldn't have cared less. Very disappointed with the customer service and she certainly would never have made a sale with me that day.
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Pandora Jewelry Charm
#1434850
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Pandora Jewelry - Dont expect your delivery on time

Ordered a charm on December 17th from the website. All over it says 3 day shipping guaranteed by Christmas. Didn't ship until December 21st! Not going to be here until December 26th! That is 9 DAYS! I wouldn't have orderes from them had I known my wife would not be getting her present on Christmas. Contacted customer service. All they did was provide me with my order information and tracking. Thanks ***
1.4
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Pandora Jewelry Charm
#1431126
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Pandora Jewelry - Items sent were not what was advertised

I ordered several items from Pandora's website. The items that arrived were not as advertised. I've tried to contact customer service via e-mail 3 different times with no response . It looks like I'm stuck with items i can't use. Not a happy camper!
2.3
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Pandora Jewelry Charm
#1360576
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I have a Pandora bracelet and I bought the stoppers for my bracelet so my when I come off my stopper came off and I lost two of my charms I was wondering if there are when you have to replace my charms because I guess my stop it was a defect
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Anonymous
Josefa

Hi, I read your review and wondered whether you contacted Pandora about the lost clip. I have the same problem and they tell me they will not do anything about it because ther...

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Pandora Jewelry Charm
#1322286
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Pandora Jewelry - Replace charm

My daughter purchased two charms for mother’s day (mother/daughter and forgot that had already purchased them. She tried to exchange for two more and was told that it was over 30 days old and she has her receipt. I only wanted something different because I already have the both of them. Help
3.4
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Pandora Jewelry Charm
#1287075
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First call to Pandora customer service was when my butterfly charm with a dangling pink ball fell off. I sent them the broken charm and after sometime called back and asked why I have not received my replacement. I was told the order to replace it was never submitted...
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1.6
Product
Pandora Jewelry Charm
I didn't like
  • Customer service
  • Customer service is impossible to get thru to
  • Horrendous customer service
#1267582
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Pandora Jewelry - Ripped off

I was quoted $60 for a charm I was charged $90.
Product
Pandora Jewelry Charm
#1253627
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I ordered a Pandora charm from Rue La La a few months a go. For starters the charm I ordered was lost in transit, but that was taken care of after a while. When I received the replacement charm, I realized why the other one may have been lost. The box they use to ship...
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2.9
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Pandora Jewelry Charm
#1220069
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Pandora Jewelry - Not happy

First time I complained about my rose gold charms in the pandora shop they eventually exchanged two of them and cleaned the others. After a lot of debate! Few months later it's happening again. The rose gold is wearing off. Very disappointed as so expensive. Not for every day wear and only occasional I'm afraid. I wish I'd got silver as they rose gold one practically looks silver now anyway.
2.5
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Pandora Jewelry Charm
#1166781
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