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no subject I am writing to convey my displeasure at the faulty necklace and poor customer service from (name of store). The necklace has discoloured and tarnished to such a degree it bears no resemblance to the product that I originally purchased despite an attempt by the store to clean it.

I have been a loyal customer of your company for a number of years and this necklace is not the quality I gave come to expect from you. Whenever I have purchased items from you in the past I have received high quality merchandise that I am proud to wear. This time however, I am appalled at the quality. I would hope that this is a one time thing.

While I wish to stay loyal to your products you need to understand that I expect a certain quality in return for my money. I am not asking for my money back what I want is to have this necklace replaced with one that I can wear for years to come.

Product or Service Mentioned: Pandora Jewelry Necklace.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Aug 01, 2017.
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Buy gold


This is not a quality issue. This is a care issue.

Stop getting your jewelry wet. Silver TARNISHES. Google it. Wikipedia it.

Heck, pay attention in chemistry! Bring it to the store and they clean it- for free! Don't store it by a wet sink, store it in a ziplock bag and this won't happen.

Don't shower in it, don't swim in it- which I'm guessing is what happened- treat it nicely and it will treat you nicely too. I have 60 pieces of Pandora jewelry that have literally never tarnished on me because I know how to take care of my things.

to Anonymous #1454619

I have had the same problem with my pandora necklace and I am neither stupid nor uneducated. It is the only piece of silver jewellery I have ever had tarnish this way, so as to be unwearable. I never, ever got it wet, slept in it or sprayed it with perfume.

to alison #1590573

Exactly the same thing happened to me , I really looked after my necklace it just went black , took it back to the shop and they couldn’t even clean it !!!! They replaced it and it went the same way black !! I will never purchase pandora Jewellery ever again .

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