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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I purchase 3 bracelets with the wrong size so I send them back and asked for a refund in Nov 2017. The first week of December they told me that they received my order back and were processing the refund.

Before 12/27 I sent them an email asking the status of the refund with no answer as of today. On Dec 28, 2017, I contacted them again (via phone) and told me that they were still processing the refund.

One month later, I do not have my money back and I will still need to deal with this people. They have an awful customer service staff.

Product or Service Mentioned: Pandora Jewelry Bracelet.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $148.

Preferred solution: Full refund.

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I agree with you and happened the same thing to me. I thought they are high-end silver jewelry store but it seems they are not the way they handle their customers.

I have contacted them 3 x and haven't heard from them.

it has been 2 mos passed and they have not refunded me. I hope you have resolved yours.

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