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1.3

My husband ordered some charms for Christmas on 12/15/17. In the same day they took the money from his account.

The next day at 10 am he got an email stating that the order was canceled due to payment error and the item not being in stock. At the bottom of the email it said the payment would not be taken out of our account. When I called about this they said it was taken out as a pre-qualification and would be returned to us in 3-5 business days!!! Apparently this is rush and normal takes 7-14!!!

Right here at Christmas. So it only takes them a minute to draw it away from us but 5 to return it!? And on top of it all I had to wait on hold for 3 hours! And another 30 to never get to talk to a supervisor after the girl said she was patching me through to them.

This is the second time they have done this to us. I will never order anything from them again because apparently they canโ€™t even keep up with their eventory.

Reason of review: Order processing issue.

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