Pandora Jewelry - Nasty staff pandora Brea, ca

My husband bought two Disney Arora charms in march 31, at the time the charm was back order and Pandora brea ca said itll take 2-4 weeks to be in stock.Not only it took a two months to come in but the charm looked completely different than the original we got.

(See attached photo, one charm is significantly bigger and a lot more shimmer reflects than the other) Sale associate won't let us exchange either because she said all charms are different and because i have worn my original charm and they can't resale. I understand craftsmanship makes every charm unique but don't you have any standard to making charms look at least somewhat lookalike? Sale associate said i can hold on to the new charm and come back later to match for another one that look similar. How long is that gonna take?

How ridiculous does that sound base on how much Pandora stand behind your own products.That's insane!

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
Discounts and Special Offers
Price Affordability
Delivery Service
Style and Design
Value for money
Customer service

  • What I liked
      No items
  • What I disliked
    • Back order took longer than promised
    • Poor quality craftsmanship
    • Poor customer service
    • Unreliable business
    • Horrendous customer service
    • Customer care
    • Craftsmanship inconsistencies

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Pandora Jewelry Charm
Review category
Luxury / Jewelry
review #856541

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Sep 04 #1207794 Brea, California

Unfortunately that's how it works. Pandora's charms are all handmade. Not every charm especially Murano's are going to look the same. Pandora cannot resell used charms. It should say on your receipt you have 30 days to return or exchange any unused jewelry. Might want to keep that in mind. Would you want to be used jewelry? Not trying to be rude at all. I understand where you are coming from, but it sounds like Pandora is just doing their job and following the rules. Don't take it personally

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Jun 09 #1171106

i think you are being too picky

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Jun 14 #1173046

I agree and feel bad for her husband.

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