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I gave my broken pandora necklace for repair more than 3 months ago, was promised to get it back in 8-12 weeks. I got to the store after 3 months, they couldn't find my paper work or the necklace. Now I was told to call back in few days or they will call me back. No...
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Company wrote 0 public responses to the review from Sep 28, 2017.
2.4
#1107708
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My father purchased 2 Pandora Mother's Day bracelets for me and my sister in May , about a month after I had the bracelet the heart clasps kept coming open and my bracelet kept falling off but I kept finding it , on the 1st of July my bracelet fell off and I could...
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Company wrote 0 public responses to the review from Oct 17, 2016.
Anonymous
JLR

I am having same problem with heart clasp. My bracelet was a gift so I do not have a receipt. What can I do?

Anonymous
Anonymous

So you knew the class was bad but continue to wear it anyways. I hate to say this but the loss of your bracelet was your fault. I don't blame them for not replacing it. You sh...

#938011
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Pandora Jewelry Manager Review

Worst customer service. Clara the manager not helpful and rude. Make me come back with recipt to exchange a charm to tell me no and make me waist my time. Do not buy there.
Company wrote 0 public responses to the review from Jun 02, 2016.
2.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#858866
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Pandora Jewelry Bracelet Review

Very poor customer service not to polite or welcoming. I hate that I was gift a bracelet from there. Will find somewhere else to purchase charms from.
Company wrote 0 private or public responses to the review from Dec 28, 2015.
#759921
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Ordered two rings at end of August and paid $700 upfront. Got them in mid-December. While the store reps were nice, they never called me once to give me an update. I must have gone into that store 7 or 8 times to ask what was going on with the rings. When they arrived...
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Company wrote 0 public responses to the review from Dec 27, 2015.
2.0
I liked
  • Customer service
I didn't like
  • Lack of solution to sizing problems
  • Quality
  • Customer follow-up
#759141
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Pandora Jewelry - Bracelet Review from Atlanta, Georgia

I will not buy any more bracelets or charms from Pandora! I think it *** that you can just unsnap your bracelet and a charm falls off in the sink, being that they screw on.. And after you've bought all these expensive charms, you should at least get a lock charm to prevent this from happening, but no! They want you to pay for every little thing, NO INSURANCE no nothing!! I'm done with Pandora..
Company wrote 0 public responses to the review from Oct 26, 2015.
1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#723499
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Pandora Jewelry - Staff Review from Lawrenceville, Georgia

I Was in the Pandora store in Cumberland mall in Georgia. We were told to put our name on the sign in list, which we did. A number of people entered the store after us and received immediate attention. When we questioned the lady in the store she didn't have much to say. She eventually said she would be with us, but the damage was done. We left. They would not be getting our money. More customer service needed at your Cumberland mall store.
Company wrote 0 public responses to the review from Dec 27, 2014.
#575170
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Leather bracelet pull out of the clamp that holds it together, no warranty at Windsor jewelry as the clerk explained that it was not workmanship it was wear and tear, therefore it is not warranted. So with this in mind, I suggest you purchase any kind of beads from any...
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Company wrote 0 public responses to the review from Dec 23, 2014.
Anonymous
pandora sales professional

pandora handmakes all of their pieces, usually a reason the leather pulls apart is weight from too many charms (leather bracelets are made to hold 5-7 silver pieces). non-pand...

I didn't like
  • Quality is very poor
  • Warranty
#573697
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Contact Pandora Jewelry

Mailing Address:
Pandora Jewelry
9830 Rea Rd. Ste B
Charlotte, NC 28277
USA
Phone:
(410) 309-0200
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Pandora Jewelry Products and Services