Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I bought a pair of earrings at Pandora Japan and I forgot to add a message card. I entered their site and found my order.

I wanted to modify my order just bu adding its a message card. But for my surprise I was ordering again. End of story I called the customer center and they said they couldn't change because the item was on sale. Then I wrote a message and they said the same...the website is in Japanese.

I called as soon as I ordered so that they would have plent of time to cancel it...

But they didn't... so disappointed

Product or Service Mentioned: Pandora Jewelry Website.

Reason of review: Order processing issue.

I liked: Look, Charms.

I didn't like: Costumer services, Customer follow-up.

Company wrote 0 private or public responses to the review from Jul 04, 2017.
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