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3.8
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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I bought a pair of earrings at Pandora Japan and I forgot to add a message card.I entered their site and found my order.

I wanted to modify my order just bu adding its a message card. But for my surprise I was ordering again. End of story I called the customer center and they said they couldn't change because the item was on sale. Then I wrote a message and they said the same...the website is in Japanese.

I called as soon as I ordered so that they would have plent of time to cancel it...

But they didn't...so disappointed

Review about: Pandora Jewelry Website.

Reason of review: Order processing issue.

I liked: Look, Charms.

I didn't like: Costumer services, Customer follow-up.

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