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Ordered 2 charms but only got one.. called several times but message comes on and says they can’t take any calls right now.

Filled out online form said response would be 24-48 hrs.. never heard anything. Can’t even return the one charm in the store because the retail store can only do exchanges not returns.

So I disputed with my dredit card company and was credit my money immediately. So unprofessional to say the least

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I had a similar experience. Bought a ring received a charm.

Called many times recording stated they couldnt handle any calls and hangs up. Did the online form, did not receive any contact. Went to the pandora in the holyoke mall. Manager was a total ***.

Since i made him look bad in front of a line of customers he told me i wasnt welcomed in his store and called security. Will never buy anything at this company ever again.

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