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Contact Pandora Jewelry Customer Service

Pandora Jewelry Phone Numbers and Emails

Toll-Free Number:

  • (855) 922-2600
    Warranty
Call customer service
Send Message

Customer Service:

  • (844) 467-1333
    Online Inquiries

Headquarters:

  • (410) 309-0200

Pandora Jewelry Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
ccpa@pandora.net
CCPA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Pandora Jewelry Customer Service?

Most Popular Number:

(855) 922-2600
Warranty
Total calls: 2 410 Issues resolved: 65 Last call: Jan 28, 2025
author avatar
PissedConsumer Reporter

Pandora company is a massive name in the industry, serving customers all across the world. The company ensures that all its customers are well cared for and get the best product for special occasions while providing seamless Pandora customer service. To achieve this, the company has published several phone numbers that clients can dial and speak to the respective agents. Customers can dial 1-844-467-1333. Pandora Jewelry's toll-free number is 1-855-922-2600. There is also an alternative to call headquarters directly and talk to the individual department, the number of which is 1-410-309-0200. From inquiring about placing an order and exchanges to product care and warranty, the Pandora Jewelry customer service agents are trained to answer all the queries a new or existing buyer might have.

Pandora Jewelry's website displays the expansive jewelry collection and provides all the information any customer might require. However, there are times when customers prefer to have a conversation with their representatives and get the resolution instantly instead of going through the provided information. The published operational schedule is accessible on the website from 8 AM to 10:30 PM EST, Monday through Friday. Pandora customer service hours are between 9 AM and 7:30 PM EST on Saturdays. You can also speak to the customer service team on Sunday between 9:30 AM and 6 PM EST.

While buying jewelry, many customers prefer the tangible experience of the product or service, which can't be fully replicated while shopping via Pandora's official site. For this purpose, customers are warmly invited to the company's corporate office. It is located at 250 West Pratt Street, 18th Floor, Baltimore, Maryland 21201, United States. It's best to schedule an appointment before visiting the office so the representatives can assist you from your arrival.

For convenience, Pandora Jewelry has also introduced the feature of live chatting with an agent from the user support team. To initiate a live chat, head to the official website and click on customer service. Once you are on a new page, you will be presented with a couple of options- Pandora chat with an expert or call the support team. Click on chat with an expert, and a message box pops up. A chatbot will greet you, but if you want to speak to an agent, the Pandora hours are between 8 AM and 3 PM PST, Monday through Friday.

Pandora Jewelry Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Pandora Jewelry is 8559222600. 54% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Pandora Jewelry may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Pandora Jewelry Website:

Pandora Jewelry Help Center:

Corporate Office Address:

Pandora Jewelry, LLC
250 West Pratt Street, 18th Floor
Baltimore, Maryland 21201
United States

Fax:

443-766-1956

Pandora Jewelry Rating Based on 691 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

How Good is Pandora Jewelry's Customer Service?

Archie Rlg
Archie Rlg
Feels Disappointed | May 25, 2024

I returned my bracelet hoping to get it repaired or replaced. I haven't heard back as yet?

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Tim Rjk
Tim Rjk
Feels Neutral | Apr 14, 2024

I was just upset because no one ever answers Also I wound up having to use a different credit card for the purchase.So I don't get any credit as far as points for my pandora account which i've had for a long time.

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Danyela Ujb
Danyela Ujb
Feels Satisfied | Feb 11, 2024

I still working on my situation.

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Falesha Kwi
Falesha Kwi
Feels Disappointed | Dec 18, 2023

Worst experience

Read full quote
Arayah Byb
Arayah Byb
Feels Disappointed | Oct 04, 2023

Sales rep in store are rude and corporate is not helpful district manager tell you anything to get you off the phone with no resolution for the problem everyone tells you something different just to get you off the phone terrible

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Chales Dpu
Chales Dpu
Feels Satisfied | Jul 25, 2023

It was a little confusing in the beginning with the emails because information was misinterpreted however, it was resolved it fixed. I wish it didn't take 10 days but I do understand what happened to make it take so long.

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Summary of Pandora Jewelry Customer Service Calls

4.5K TOTAL
CALLS
03:54 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pandora Jewelry?

Shipping and Delivery Question:

  • “Have not received my order”
  • “Location of item”
  • “Wrong address on my return item”

Product/ Service Question:

  • “Complain”
  • “Complaint”
  • “Warranty for damaged ring and replacement needed ASAP”

Request for Information Question:

  • “Questions about my order”
  • “Want to know if a certain charm will fit a particular bracelet”
  • “Order inquiry”

Return/ Replace Question:

  • “Letter is reversed. Decorative side is incorrect.”
  • “My order was return and no credit was issued”
  • “Return”

Payments and Charges Question:

  • “Unable to receive my $10 off survey coupon”
  • “Pay bill”
  • “Didn't give the item we paid for”

Refund Question:

  • “Issue with refund”
  • “Refund not refunded months late!!!”
  • “Refund”

Cards Question:

  • “I lost my 10% birthday card. I want to purchase something Friday for my birthday with the 10% off.”
  • “Gift card”
  • “I lost my card”

Activation/ Cancellation Question:

  • “Cancel order now. 10045248”
  • “Cancel order”
  • “Cancels”

Account Question:

  • “I've been unable to reset my password”
  • “I have 2 accounts”
  • “Class on bracelet would not stay locked and charms came apart”

Staff Question:

  • “Costumer service”
  • “Costumer service is the worst no help they took forever to answer the phones”
  • “To find the nearest store in the Nashville, Tennessee area. The numbers you have listed is not valid and I have jewelry that need service and can't get any assistance. So is safe to say that Pandora is no longer in business”

Employment Question:

  • “Job”
  • “De ok job”
  • “I need to accesss my w2 forms”

Website/ Application Question:

  • “Trying to place an order online it's not working”
  • “Order online and didn't get all my charms”
  • “Website not working”

Other Question:

  • “Lost 6 of my charms off a Pandora bangle”
  • “Bracelet”
  • “Because my order was sent back”

Compare Pandora Jewelry Customer Service To

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