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I bought 3 charms online on the Pandora website to get the special, a free bracelet. Pandora also sent me a 10% off email for singing up. I read the fine print and use the coupon and ordered the special free bracelet. My order did not include the bracelet. Customer...
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1.2
#1439769
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I went to return a charm, the day after Christmas, still in original packaging and they said I needed the debit card it was purchased with to return it. It was a gift people don't had their debit cards to friends. I had the original receipt not a gift receipt. I left...
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Anonymous
Anonymous

I’ve worked at a few retail jobs, and we couldn’t take a return like that either. The only way would be to do an exchange or give you a store credit. It’s considered fraud.

2.4
I didn't like
  • No accountability
  • Robotic representatives
  • Personally attacked my credibility
#1439592
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Pandora Jewelry - Long overdue order

I placed 2 orders with pandora box, Ive only received my first order, second order is long overdue
1.0
Details
Customer service
#1438535
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Pandora Jewelry in Orland Park, Illinois - Early store closure

I was attempting to purchase a charm at your Orland park location in Orland square mall and I was refused service. I was told at 4:45 pm that no other customers would be served. The store does not close until 5pm so why would the manager of the store,Dawn, allow this action to take place
#1437737
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Received a Xmas gift charm kept coming lose Deptford nj store refused to do exchy
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BuzzingHawk
BuzzingHawk

The manager wouldn’t even look at us. I had this experience twice now. I have 4 pandora bracelet. They should let you know if you’re giving something as a gift they can’t exch...

2.8
#1437422
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Pandora Jewelry - Terrible quality

I bought a $55 ring in June and it was wonderful until it broke two months later... when I took it back first they denied a replacement because I “violated the policy.” I carried on and returned later with more Issues and a different staff member immediately replaced it. Thought all was well but two months later, more jewels fell out. I am trying to get a refund but only getting store credit. I Will definitely not be recommending the Pandora brand to anyone and I will I ever purchase a product from Pandora again.
1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1435738
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hi dec 26boxing day was a sale at pandora.while waiting in line for an hour the sale rep gave us a book to look at with super sales on charms,bracelets etc..once inside the price listed on the booklet was not valid the sales person said.my daughter bought a necklace...
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Pointe-Claire, Quebec
#1435708
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Pandora Jewelry in Philadelphia, Pennsylvania - My bracelet

When will I receive my bracelet, like I paid for them
#1435342
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Pandora Jewelry - Apathetic service

Unfortunately I can't find anywhere on a Pandora site where you can give customer feedback so here goes....! Shopping at Pandora, Vincom Centre in Ho Chi Minh city on 20 December. The one girl who was manning the store sat on her phone the whole time - even when I asked a question about a charm that might represent Vietnamese culture. She couldn't have cared less. Very disappointed with the customer service and she certainly would never have made a sale with me that day.
#1434850
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Pandora Jewelry - No boxes

I would like to thank you for sending the missed boxes in a very timely matter. Thank you!
#1434741
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