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Pandora Jewelry - Bad service

My daughter has a princess ring and the material its made of has turned colors. I contacted Pandora 3x. No response. They will not get anymore of my business.
1.0
Details
Customer service
Product or Service Quality
#1312476
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Simply I bought something and I tried to return the item. First they claimed I was returning it so I could be part of the current promotion. I explained that I was returning the item because upon further inspection at home the bracelet appeared to be something that...
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Anonymous
Anonymous

horrible customer service

#1306620
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We went to the Ridge Hill store Sunday to purchase jewelry. The store had a sign reading "close Sunday doing inventory on the 4th of July weekend. We went the following day, Monday, July 9 to take advantage of the sale ending July 9th. if you spend over $100 - 125,...
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Anonymous
Anonymous

$65 retail value = $12 fair market value = $6 paid by store , $4 if purchased in volume. Certainly something from which you should have spared yourself the agony based upon th...

1.0
I didn't like
  • Store manager
#1299946
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I bought a ring (open ring with 24 stones) in November 2017. Since then some of the stones have fallen out twice. Pandora will only exchange the ring for the same identical ring and will not let me get another ring in exchange. I was advised that they do not guarantee...
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2.8
I liked
  • Idea
I didn't like
  • Time to answer the phone
#1297242
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I called into the Pandora branch in Clearwater Mall. I was given a pandora bracelet +- 1half years ago as a gift. However my bracket snapped. The lady at the store told me that it was not an original Pandora bracelet. My next question to her was how do you determine if...
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#1293130
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Pandora Jewelry - Terrible customer service

Broken BRACELET under warranty. They sent a return label over a week later via email. I mailed the bracelet clearly marked with name and a copy of receipt. A month later I got a RING in the mail. Is it even worth the bother of returning again? This company is awful!
#1292081
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On 06/26/2018, made purchase to (PANDUGO) Official Pandora Jewelry web site. After giving all credit card information, Message indicated "no signature" this command made no sense. Tried to re enter again. Same message. Only way to contact was by NON WORKING email. This...
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#1290086
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Pandora Jewelry - Replace charm

My daughter purchased two charms for mother’s day (mother/daughter and forgot that had already purchased them. She tried to exchange for two more and was told that it was over 30 days old and she has her receipt. I only wanted something different because I already have the both of them. Help
3.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
#1287075
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Will never buy another piece of jewelry again from Pandora. I had noticed one day at work a diamond or cubic zirconia had fell out. Did some research and found out if the jewelry wasn’t a year old they’d fix it. So I called them had all the mailing information and...
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Anonymous
Anonymous

Why are you sending it in and not just going to your nearest Pandora store with the receipt? They replace it on the spot with proof of purchase.

1.0
#1285459
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I purchased a ring while on vacation in Ireland. A stone fell out before I got home. I called the Customer Service number I found on line and they referred me to a local merchant who sells Pandora. They would not do anything since they did not sell the ring. I called...
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#1283464
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