Anonymous
map-marker Greenville, North Carolina

Pandora Jewelry Bracelet Review

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I purchased a bracelet and charm and not happy with t can i get a refund on that please, i thought i wanted it but when i put it on it pinches my skin. Mrs Shirley Murphy
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Kansas City, Missouri

Pandora Jewelry Bracelet Review from Kansas City, Missouri

I purchased a (3rd) Pandora bracelet at the Country Club plaza kcmo. I had intentions on returning it because there was not a large choice of baby charms. The young lady talked me into keeping it and i added more rather than retured it. About a week or two later one of the clips was gone. I called consumer relatioms and they sent me another one. I was truly appreciative. I always paid attention to the clip by squeezing to make sure it was still connected. I just returned home and looked down and the CLIP IS GONE!!! I called the store and they are closed. I want my $$$$ back. I will pay them a visit tomorrow. As i stated before i have two other bracelets that are both full. This one was my first grand daughter bracelet. I'm beginning to believe that it's the clip itself that's not of good quality.
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Reason of review:
Bad quality
Anonymous
map-marker Birmingham, England

Pandora Jewelry Sales Representative Review

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Rude and arrogant salesgirl at Birmingham High Street,U.K. No going there again
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Reason of review:
Poor customer service
Erle Jhf
map-marker Concord, Ontario

Pandora Jewelry - Bracelet Review from Concord, Ontario

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Pandora Jewelry - Bracelet Review from Concord, Ontario

To whom it may concern,

I'm writing to express my disappointed with my first, and more than likely my last, experience with Pandora.

I purchased a charm bracelet as a gift for myself shortly after my birthday May of last year.

Upon my purchase, I shared my thrill and excitement with many of the 98 teachers I work with.

In September, I noticed the threading became exposed around the clasp of the bracelet so I brought it in to the store.

Sadly, it had to be taken from me to be sent in for repair.

At the same time, the sales representative noticed that my charms and bracelet were slightly scuffed.

"No one mentioned to you when you bought your bracelet that we will clean it for you"

Another disappointment.

I brought the bracelet Sept 17th and called 5 weeks later. (See attached receipts).

The sales representative was unable to help me.

Finally, on .... I received a call and was told my bracelet could not be repaired and it would be replaced.

It took basically 8 weeks to come to that diagnosis? I owned the bracelet almost as long as it was in "repair "

No apology or compensation.

I hate to admit it, but my colleagues noticed that I had not worn my cherished bracelet in some time and so I explained my story. They were surprised with this story, specifically the quality of your product and of your customer service/ experience..

Unfortunately, so am I.

In disappointed,

Maranda kelly, OCT.

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Reason of review:
Poor customer service
3 comments
Guest

Unfortunately once you buy Pandora they don't care about you at all! Unless that is you are making a new purchase. Spend your hard earned money somewhere else, on products that last!

Guest

You bought a bracelet, brought it in for repairs where you were told they will give you a free cleaning and then they replaced it, also for free. This review was awful, not your experience.

Guest

It was replaced....be happy! Not a cause for a bad review, this was not helpful at all.

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Anonymous
map-marker Baltimore, Maryland

Pandora Jewelry Tropical Seahorse Charm Review

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Purchased Seahorse charm. Very disappointed. It catches on all clothing & the colors are fading. Customer service said: too bad!
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Reason of review:
Bad quality
Anonymous
map-marker Atlanta, Georgia

Pandora Jewelry Manager Review

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Worst customer service. Clara the manager not helpful and rude. Make me come back with recipt to exchange a charm to tell me no and make me waist my time. Do not buy there.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Charlotte, North Carolina

Rude Customer Service

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On a recent visit to a the Pandora store in Southpark Mall in Charlotte NC, I had the worst customer service experience. I went in because a charm I bought my daughter (fish with blue crystal eyes) had a crystal fall out. She loves the charm and was so disappointed. The sales girl couldn't have cared less that it happened! While she took her time handling the exchange all she cared about was selling me more items. Although I wanted to look at a bracelet for an upcoming birthday gift, her attitude was so poor, I told her how I felt and left!
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Pros:
  • Charms
Cons:
  • Employees
Reason of review:
Poor customer service
Anonymous
map-marker Las Vegas, Nevada

Pandora Gift Card

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I was given a $50 gift card for my birthday. I am unsure of why, but it took Pandora 6 months to actually get the card to me. They definitely received payment from my friend, yet I had no card for 1/2 a year. Since I received the card it has been declined every time I have tried to use it. For over 22 months I have tried to use it on various purchases in 3 different states. Every time it is declined.

Calls to customer service have been useless as nothing ever made the card work. Today the card was declined again. Now customer service tells me there is a monthly service charge that is deducting $2 every month. Quick math says at most they could charge for 6 months.....so $12 fee, but they have deducted $20????? I was told the employees had been swiping the card wrong and they needed to use the card as a credit card not a debit (or vice versa). Seriously, I have attempted to use the $50 balance 8-9 times and it has been declined every time. It is not my responsibility to tell the employee how to use a gift card, but Pandora is now holding me responsible for their employee's ineptitude by issuing service charges. Since they have been unable to access the balance I have been denied the full value-now they are diminishing the value every month until I will have a zero balance. Believe me, I have tried to use the card and it is not possible. Today after hours of customer talking, explaining, hold time, being disconnected and not called back and finally having a feisty little snip tell me the card isn't even one they use any more I HAVE HAD IT!

Pandora took $50 and never delivered a functional gift card....is that not theift?

They offered to send me a new $25 gift card.....which makes no sense.

I know I am but one person, but my friend and I have had terrible experiences with Pandora. Think twice before giving them your business. I strongly encourage you to avoid their gift cards as well.

$50 is not a large amount, but the principle behind this debacle is significant. They refuse to reissue a functioning $50 gift card to me, and they refuse to refund my friend. TERRIBLE BUSINESS PRACTICE!

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Loss:
$50
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Greedy

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How greedy is this company? First they raise the price on each bead by $5 to $10, now they won't let you use a gift card for their spend $100 and get a bracelet?!! The people who purchased these cards to give as gifts gave them cash. Now their telling me I can't use that cash for my purchase!! Really!! The obviously care nothing about their customers only the money they can get from them. Other companies will let you use their coupons, the manufacturing coupons and still give you more discounts and let you use gift cards you may have received...not them!!!
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Reason of review:
Problems with payment

Preferred solution: Let people use the money they have no matter what form it's in. If you're going to sell gift cards you need to tell the purchaser that it's not good for everything so they can decide if they want to buy them or not.

Anonymous
map-marker Leeds, Leeds

Pandora Jewelry Ring Review

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A ring I bought at Pandora broke in two and the shop said it was but on the computer as I had bought this and they had never sold these rings. I do not lie and I did buy this ring from Pandora shop because after 12months I have no proof I bought it tree the assists ant said nothing try could do. I am disgusted and will never buy from Pandora again.
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Reason of review:
Damaged or defective
Anonymous
map-marker La Verne, California

Worst experience ever

I have never received such bad service in my life! I was traeated as if was not worth anyones time.

I walked into the Pandora store at Victoria Gardens on 5/4/2016 to buy a Mothers Day gift for my mother, Little did I know I would walk out with a sour tast in my mouth and regretting ever walking in to the store. I walked in to the store without being greeted or acknowledged by anyone of the tree sale representatives that were there, granted they were all with customers but a simple smile goes a long way. After waiting for 20min I was acknowledged by some one with a "are you wating" question. Not to mention I was the only person in the room waiting to be helped.

After 15 minutes a family or 4 walk in and the same sales representative who asked me if I was wating said "who's next" and without looking passes right I front of me and went straight to the family that's had just waked in and began to assist them.

At this point I was so disappointed that I simply walked out and took my business elsewhere were I spent $400 dollars with in a time frame of 15min. It is truly a shame that such a reputable company give such bad customer service.

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Cons:
  • Rude sales people
Reason of review:
Poor customer service
Anonymous
map-marker Atlanta, Georgia

Review in Luxury / Jewelry category

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Yesterday i went to buy a gift for my mom for mothers day and despite i had been on the line for about 25 min without nobody come outside to check on us or give us a book or anything or water like the first time i fid this on christmas, the lady who took care of us was amazing.Her name was Stacey she was very happy she took her time to look for what i wanted and she was very patience and sweet with my daughter i really appreciate amazing customer service like this.:) Stacey from florida mall thank you so much :)
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Reason of review:
Good customer service
Anonymous
map-marker Toronto, Ontario

Worst Customer Service! Poor Management! Sherway Garden Pandora

I have got worst experience at Pandora at Sherway Garden Location. The management is least helpful and completely unaware of the standard procedure of dealing with customers.

I gave my ring to get replaced on 5th February, 2016 and it never got any update on the ring until 24th April, when I walked in to the store inquiring about the status of the ring. Before visiting the store, I made couple of calls during the course of time to check if my ring was back and every time I was told that I will get a call when they get my ring back. So yesterday I went to store, they had my ring sitting there from 23rd February, 2016 with a message on the slip saying store left a message on my voice mall for pickup, which i never got. Question is when I made inquiry call why did not staff check the status of my ring and asked me to pick it up?

Secondly, when I asked the staff yesterday as why does the memo says I was left a message where as I never got one, she is replying I did not make any call so it is not my fault! Amazing reply.

She kept saying same thing instead of checking in with manager or apologizing in general for miscommunication.

Great job Pandora.

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Reason of review:
Poor customer service
1 comment
Guest

I am having a similar experience with this store. In January, I returned a ring and ordered the same ring in a different size.

I was told they would call me when it was in. I phoned mid-February and was asked if it had been over 45 days because that's typically the minimum time it takes for orders to come in. No one bothered mentioning this to me back in January. I just called again - March 10 and the ring is still not in, nor does anyone have any idea as to when it is expected to arrive.

Same bs as far as customer service goes, "oh well, it's not in …. maybe I will send an email to head office to check the status".

Not impressed at all with the lack of customer service and the unapologetic nature of their associates. I was told special orders typically take a long time.

Is this not a jewellery store that carries multiple pieces of each item in every size? This is not a special order and quite frankly, their excuses are pretty lame.

Grafton Ujq

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Verified Reviewer
| map-marker Wauwatosa, Wisconsin

Pandora Deceptive Practices

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Purchased a bracelet for my wife from Pandora for $250. She had something else in mind. When I went to exchange the items, the girl told me I had a credit of $170. I clearly asked her if I would receive the credit on my credit card, she clearly said yes. I do the quick math in my head and calculate that I have $80 into the bare bracelet. Then, she tells me the new items total $132. Again, quick math, I am at $212. A few days later I check my bank and do not see the credit. I call the store, and was told that they do not ever give refunds onto credit cards. I argued with the manager who could care less. Now I am out $380 and very unhappy. Will never do business with Pandora. Ever!
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Loss:
$380
Cons:
  • Misinformed about refund to credit cards
Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Tinley Park, Illinois

Poor quality Pandora murano

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I totally agree with you, muranos are beautiful to add color but they chip no matter how careful you are and follow their how to care recommendations. I had same sad experienced with my pandora murano, the glass chips and eventually the appearance becomes dull except for the faceted style it didn't change the appearance but same thing it chips off.

A total waste of money and it can't be kept for years as they advertised.

Better invest on diamonds and pure gold as a full Pandora bracelet will cost you at least $1500. I love my hearts on fire fulfillment necklace and I should have invested on hearts on fire bangle instead of having 8 full Pandora bracelet which cost me about $14k total for not so excellent quality.

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Pros:
  • Look
Cons:
  • Long wait exchange
  • Tone of staff
  • Customer care
Reason of review:
Bad quality
1 comment
Guest

You do realize the muranos are made out of glass right? So yes, they do chip and scratch if you bang them or let them slide across a hard surface.

I have many of them and they are EXTREAMLY sturdy. I have NEVER had one chip or break and zero scratches on any of them after years of wear.

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