My husband ordered some charms for Christmas on 12/15/17. In the same day they took the money from his account. The next day at 10 am he got an email stating that the order was canceled due to payment error and the item not being in stock. At the bottom of the email it...Read more
I ordered 3 rings, I received two, and one of them was incorrect. I called 1st time, they said that they will send me the 2 missing rings and that I need to return the incorrect ring. I did it. One week and nothing happened. I called 2nd time, they said that they...Read more
I didn't like
- Time to answer the e-mails
- Customer service
- Time to answer the phone
I ordered the Christmas Holly glass bead from Pandora.com, paid $45 for it. I received a $70 metal Disney charm that I really did not want. I tried to call their customer service number got a voice message telling me to go to their web site and e-mail them. Which I do...Read more
- Friendly service i got from the store
- Store has sales people are very happy to see and help you
I didn't like
- Web site is a machine that acts like a machine
- Web site
Pandora Jewelry - Wrong item horrible online customer service
I ordered a ring from pandora they sent me a cheap *** charm try calling them stayed on the phone over 40 minutes waiting for someone to answer ....
Pandora Jewelry - Refused necklace repair
I received a long Pandora necklace a couple of years ago as a gift. Only after about 3 wearing the clasp broke and my local Pandora store can’t/won’t fix it, instead referring me to get it fixed at a jewelry store. Not happy AT ALL
Pandora Jewelry - They SUCK!!!
The store had no records of my purchases.Then sent my bracelet out for repair.8 weeks.They act like they are Tiffany's.Bad customer service! Sorry I ever got this piece of jewelry.
Pandora Jewelry - Rude customer
I tried to exchange a bracelet that my husband bought me for a Christmas gift. He purchased it less than a week ago, lost the reciept. I wanted to exchange it for an open bangle. Manager stated that I couldn't exchange without a reciept while policy states that you can exchange without a reciept at current value.
I boutgh three items (two rings and earrings) on Black Friday sale as a Christmas gift for my kids. Yesterday I finally received the package, and it was absolutely the wrong items - three cheap charms instead of what I ordered. And no the prepaid postage for return. I...Read more
Canada online order I live in Canada and I ordered a pandora charms one Black Friday sale. I received a text from purolator internattioa saying my package will be delivered on Dec 12th. Then when I checked on Dec 11th status online I saw that my package is being...Read more
I was trying to make a return at Lenox Square in Atlanta and 4 employees were waiting to open the store at 11 an (already delayed due to snow) and the manager es not there until 11:30. It seemed unprofessional that none of the employees had a clear idea of when the...Read more
I just had a similar situation happen to me. My husband gifted me a Pandora ring(we were visiting family in a different town and visited the store in their area). Within a month I lost one of the stones on the ring. We decide to go to our local Pandora in my town and...Read more
I stopped by the coral square pandora, in coral springs, florida. My first visit with intentions to purchase a christmas gift for my 14 year old. What an aweful experience! I saw the roped area with no one in line, a customer was leaning/standing in the door frame...Read more
I ordered a bracelet and charms on Nov. 24 for my mother's birthday. Package arrived on Dec. 1st i was super excited because her birthday was that following week. I opened the box and out came 3 rings not my order. I called customer service and i was told i to email a...Read more
Their estore is Terrible. Call "KK" at the Corporate Office. His number is 14103090200. He is their "e-store Director", They will give out false UPS tracking numbers. Tell you your shipment is on the way when it is not. I have been trying to get an order shipped for...Read more
I didn't like
- Everything about their e-store
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