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2.0 Based on 99 reviews
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  • Customers like
    • Look 4
    • Charms 3
    • Idea 3
  • Customers don't like
    • Customer care 7
    • Rude sales people 7
    • Rude staff 7
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I went to a Pandora Store at Glenbrook Mall in Fort Wayne, IN to purchase a safety chain when the sales associate asked me if i needed help I told her I needed a safety chain and she asked to see my bracelet and after looking at it she told me I needed clips and asked if I wanted yo see them which I told her that I did not and pointed to the safety chain I wanted to buy and I could tell her mood had changed she walked over to the register and... Read more

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Mary, assistant manager, was very rude today and could not have been less helpful if she tried. She was very intimidating and not skilled in customer service. And she is assistant manager? Wow! I won't be shopping there again. I told her several ideas I was looking for and she wasn't helpful at all. She kept talking to other associates like I wasn't there instead of helping me, the customer. I finally told her she wasn't very helpful and very... Read more

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Comment: Purchased over $2k worth of jewelry from Pandora. Upon finding out about their upcoming promotion, returned items immediately and waited 10 days later for repurchase (potential savings of over $400). Comes to find out, they would not let me purchase based on "red flag" returns. If I wanted to purchase, it would be "final sale" and no returns allowed. Also, a women claiming to be from Pandora called me with a block number since she was... Read more

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I have never received such bad service !! I felt the the pain of discrimination I have never felt before!! I went to Pandora store DIX30 with my mom, Which address is 9130 Leduc Boul Suite 135 Brossard, QC, J4Y 0L3 , at 1 PM 16th Sep 2017. When I walked into this store, there were two sales and two managers there, No one greeted or said anything about who was going first or who was waiting after who. After waiting for 20min , a family 4 or 5... Read more

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I bought pandora earnings from the airport in Manchester and I payed £45 so you would think they would be solid silver I wasn't told that there is nickel in them and I'm allergic to them my ears are really soar now I'm so annoyed if had been told I wouldn't of bought them.

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I have 3 Pandora bracelets...different styles, but all the charms have tarnished after wearing once. I do everything to the book, don't sleep, wash, swim in them keep them i proper pouches, have spent hundreds of euros on charms, sorry will not buy anymore.....I wear other silver jewellery, with no problems at all, in my opinion just don't buy it, it's rubbish jewellery, you may as well wear cheap costume jewellery, lasts alot longer. Read more

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I have a Huge problem with Pandora store in Walt Whitman Mall in Huntington New York. My friends have purchased a gift for me and for various reasons I cannot use it and wanted to return it. Not only they told me to get the original receipt (I only have gift receipt) but a sales associate and then a manager were literally Yelling At Me Through the Phone telling me i can't receive the amount worth of my birthday gift. THE MOST rude,... Read more

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I HAVE BEEN BUYING PANDORA JEWELRY SINCE IT HAS BEEN OUT, AND MOST OF THE CHARMS I'VE HAD, ALL BROKE! I ALSO BOUGHT 2 OF THE BANGLE BRACELETS AND GUESS WHAT, BROKE !!! I DON'T UNDERSTAND THEY REFUSE TO EXCHANGE ANY OF THE PIECES BECAUSE EITHER IT'S BEEN OVER A YEAR OR I CAN'T FIND THE RECEIPT!!! IF THE SILVER WAS GOOD IT WOULDN'T BE BREAKING ALL THE TIME. PANDORA IS A MAJOR RIPOFF AND I WILL NEVER SPEND MY HARD EARNED MONEY ON THEIR PIECES!... Read more

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Ordered a ring for my girlfriend and got a mickeymouse necklace instead. Could not be anymore different products and it's confusing how it gets messed up. Terrible management.

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So I purchased two pave' heart clips from Pandora Augusta,GA and after a week one fell off while in Washington,DC. Pandora consumer relations was amazing and sent me another one. Guess what it fell off again a week later but I noticed it this time. Took my bracelet to the store and was only 14 days out from purchase and wanted only to exchange the two clips. Was told by Sara Lord the store manager that she wouldn't exchange one of them bc it... Read more

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