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I went to the pandora in klcc kuala lumpur on 28 july 2014 to request them to transfer a turquoise birthstone ring which is out of stock in most outlets. I called a few of the pandora outlets and was advised to get it transferred from the outlet which has my size to the nearest outlet which I can collect it from. Unfortunately when I went to klcc pandora to get it done for me I was told that the policy has changed and there is no transferring allowed! I dont think that the policy had changed within 24 hours since the outlets in mid valley and pavillion told that transferring is possible . When I told that I have contacted the other 2 outlets she told me a different story by saying that it will take 2 months to arrive which is absurd considering it is within kuala lumpur! Somehow I know that she didnt want to do the transferring and was discouraging me . The staff who attended to me by the name of 'evon' pretended to contact a few outlets and was whispering somethings to the person on the other line. As soon as she hang up she said sorry the outlets do not have my size. It was very unprofessional considering klcc as a tourist spot. Please I need someone to contact me and explain as i cant tolerate this type of uncalled for behavior from a sales person who is representing an international company.

Location: Kuala Lumpur, Kuala Lumpur

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